We are excited to be recruiting for a Reservations and Events Coordinator to our team at the Holiday Inn London - Luton Airport. Working hours/shifts will include weekends and evenings till 18:00 pm. Conveniently located just a short walk from the airport terminal, we offer 124 well-appointed bedro oms, a restaurant and bar, meeting rooms, and a fitness centre. We take pride in delivering exceptional service in an enjoyable atmosphere for our guests. As a Reservations and Events Coordinator, you will ensure the smooth and efficient running of the Reservations department, ensuring that maximum sales and revenues are achieved whilst adhering to both brand standards and department operating procedures. You will ensure all health and safety requirements are met whilst ensuring high levels of guest satisfaction. We are looking for a team player with strong organisation and communication skills. Some of the key accountabilities: Handle incoming reservations, meetings, and events enquiry calls and all customer requests and maximise conversion through effective call handling, providing a high standard of product knowledge and customer service. Ensure all day-to-day reservations and meetings and events financial processes, including sending credit application forms, checking commission claims, completing deposit and billing transactions, and ensuring all credit and debit card procedures are GDPR compliant. Work closely with clients to plan groups, meetings, and events and put in place all procedures to ensure high guest satisfaction. Operate all required hotel systems to ensure effective management and controls of the rooms and meetings and events business, including effective system balancing. Candidates ideally will have previous experience in the hospitality industry. Compensation and benefits include: Competitive salary. Meals on duty. Free parking. On-site fitness centre with 24-hour access. Access to the IHG Explore program, giving discounted stays across 6,000 hotels worldwide Access to the WeCare app—a solution designed to support your mental, physical, social, and financial well-being, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get-fit program, legal and financial guidance, plus much more. If this sounds like the job for you, please get in touch