Aviva Workplace Pension Scheme we match your contributions up to 10%
Agile approach to the role and service delivery
28 days annual leave, rising by one day per annum up to a maximum of 33 days after 5 years’ service, plus Bank / Public Holidays.
For nearly 50 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.
Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based approach to supporting tangible, long-lasting change.
Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.
Role Overview
The Customer Service Advisor role will be pivotal in enhancing this offer as we continue to move forward. You will be part of an essential team within WHA whose role is to deliver and improve the customer experience. You will provide outstanding customer service on a right first-time basis to all WHA customers, and you will be the first point of contact via telephone, email, and through our customer portal, directly assisting customers in solving their queries.
The role is varied, and you could be answering queries about anti-social behaviour, taking a repair request, asking customers how satisfied they are with the service, or seeking to understand their challenges to help us adapt the service to meet their needs.
If you like variety in your role, are driven to provide the best customer service, and have a positive and caring approach, then we would love to hear from you.
Requirements
The role will be predominantly office-based with the possibility of some agile working on completion of a probationary period and subject to the needs of the business.
You should have keen IT skills with the ability to learn new concepts and implement processes. Ideally, you will have experience of delivering excellent customer service within the social housing sector or lettings.
You will have a can-do attitude whilst being able to show compassion and empathy, keeping the customer at the heart of everything you do.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet and demonstrate the minimum criteria for the vacancy.
Please apply via our recruitment website with your CV and Cover Letter.
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