Social network you want to login/join with:
Systems Support Assistant, Milton Keynes
Client:
Network Rail
Location:
Milton Keynes, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0bc7a3675995
Job Views:
3
Posted:
19.03.2025
Expiry Date:
03.05.2025
Job Description:
Vacancy type: Permanent, 35 hours per week, Hybrid working of 2/3 days in the office.
Location: The Quadrant: MK/ Manchester Square One
Interviews will take place virtually between 4th - 8th April
Band & Salary: Band 5 £28,000-£32,000
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
About the role (External)
Provide business support for a set of Network Rail applications.
What will you be doing?
1. Maintain and update reference data for a set of Network Applications to preserve and promote their accuracy, completeness and integrity.
2. Manage the creation, transfer and validation of data to and between Network Rail and external systems.
3. Assist with the implementation of systems development by conducting user acceptance testing.
4. Assist The Systems Support Analyst in the provision of business support.
5. Manage the Service Now call system on behalf of the team, allocating calls to the appropriate team member.
6. Monitor performance and availability of a set of Network Rail applications on behalf of business users.
7. Provide system administration with regard to access, security, and reporting.
8. Assist in the identification and implementation of quality and efficiency improvement/change initiatives.
9. Undertake the role in a way that is consistent with and reinforces Network Rail's values and behaviours.
#J-18808-Ljbffr