Job description
Connect to your Industry
Reporting to the EA Team Manager, the Senior Executive Assistant (EA) will perform, coordinate and oversee a number of operational and business-related administrative duties while providing an extensive level of support to partners. Their primary role is to enable partners to make the best use of their time and to ensure that work is handled effectively and efficiently without a need for constant or direct supervision. They will add value for the business by having a direct impact on enabling partners to operate more efficiently and effectively.
They will be the primary point of contact for internal and external clients on all matters relating to their partners and will serve as a key liaison to leadership and senior management teams. They will be a natural relationship builder, confident communicator with an ability to balance multiple priorities and upwardly manage where necessary.
The EA will be part of a team of other EAs, working as part of the Business Services team within Central Business Services (CBS). They will collaborate, support and cover for their EA colleagues working in an agile way to meet the requirements of the partners and business overall. The EAs will be a fundamental part of the CBS community - which is brought together by five 'golden threads' which unite all CBS teams in what they do: Customer focused; end-to-end process management; continuous service improvement; a digital backbone; and service and vendor management.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .
Connect to your opportunity
* Coordination of the partner's leadership team and activities
* Preparation of material and attendance at meetings with partners, to capture, drive & track actions
* Championing the use of self-service tools and process support where applicable
* Assistance to other grades for matters relating to the partners they support.
* Oversight of partner business, industry and current projects, with an understanding of Partner objectives, timelines and critical milestones
* Liaising with clients, colleagues and other EAs, including liaison with client peers for meetings and events
* Extensive calendar and diary management (with an ability to manage, delegate and make decisions)
* Coordinating schedules, meetings and appointments
* Answering and directing telephone calls
* Managing partner inbox and drafting/sending responses
* Arranging travel, pre-travel assessments, visas and booking accommodation
* Supporting partners with their client relationship management through the Jupiter system
* Maintaining and monitoring expenses (including Amex statement reconciliation)
* Arranging dinners, events and public appearances etc.
* Creating documents, letters etc. using the Microsoft Office suite
* Supporting and covering other EAs in the team for sickness/absence/increased workload etc.
* Supporting the local office with on-site activities such as events co-ordination, reception duties and onboarding new staff etc.
Connect to your skills and professional experience
* Relationship building and influence: Maintains a positive, professional and proactive approach; articulates thoughts and ideas in a manner which instils confidence in others and builds relationships at all levels across the business and with external contacts.
* Performance drive: Understands expectations and takes personal accountability for achieving high standards in their work output, is particularly detail orientated and proficient in their written work and communication skills.
* Commercial awareness: Understands partner's objectives and shows interest and awareness in the commercial and client activity of their area so they can effectively triage what's needed.
* Delivery excellence: Manages and prioritises own work effectively under pressure and with an ever changing workload, demonstrating resilience, a 'can do attitude' and taking initiative to keep their work on track to meet deadlines.
* Manages quality and upholds risk & confidentiality: Demonstrates confidentiality, discretion and personal sensitivity, complying with quality standards and risk management procedures.
* Solution orientated: Demonstrates a willingness to own and solve problems independently and make decisions with confidence. Explores a range of solutions and proposes practical solutions.
* Talent development: Shows a strong commitment to develop new skills, work with new technologies and support colleagues by sharing information and building team capability
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"I have meaningful work, manage complex situations, and feel supported by Leadership. I feel truly part of a team and valued as such."
- Deloitte employee
Our hybrid working policy
You'll be based in Isle of Man with hybrid working. There will be a requirement to go into the office twice per week.
At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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