Job overview
To provide support to the clinical and managerial leadership of SAS, delivering a range of outcomes, ensuring that fundamental and underlying activities to organisational success are achieved. To effectively manage day to day operational duties whilst ensuring delivery of activity, business and performance plans.
Main duties of the job
Together with the Directorate, the post holder will develop and assist with the implementation of both short and long term business and transformation plans to meet local, regional and national agendas. Deliver SAFE, PERSONAL and EFFECTIVE care as part of a partnership between managerial and clinical staff. Take a leading role in ensuring robust and accurate data validation within the Directorate, managing by exception. Hold staff, within your sphere of responsibility, to account for their actions through a performance management approach, centred on good appraisal management.
Promote and support delivery of national and local healthcare targets as one of the ways of raising healthcare standards.
Support the Clinical Director and Directorate Manager to enable them to undertake a full range of management activities in an acute teaching trust setting, both operationally focused and strategically directed, ensuring quality of services to patients, visitors and staff.
Support the Directorate Manager, maintain effective management capacity and operational planning.
To support with delivery of service across the division, as instructed by the Divisional Director of Operations for SAS .
Working for our organisation
The SAS operational team work collaboratively as a team with colleagues across the division and Trust to support the delivery of quality patient care.
Detailed job description and main responsibilities
* Engage clinical and non-clinical staff in the business of the Trust and Directorate, building processes and systems around patient needs, ensuring delivery of excellent healthcare.
* Support the Directorate Manager to maintain Directorate focus and commitment to performance standards at all times.
* Take a leading role in ensuring robust and accurate data validation within the Directorate, managing by exception.
* Manage projects to successful outcomes.
* Embed a service improvement focus into everyday practice.
* Ensure knowledge transfer, both within the Directorate and across the Division sequentially in terms of on-going knowledge management systems.
* Hold staff, within your sphere of responsibility, to account for their actions through a performance management approach, centred on good appraisal management.
* Build processes around patients and work with patients as partners in the delivery of excellent healthcare.
* In the interests of patient care, support the principle of treatment as close to the patient’s home as possible.
* Ensure that decisions taken are fully informed and properly balanced, taking account of collective as well as individual needs and the requirement to work within available resources escalating areas of concern to your immediate line manager.
* Promote and support delivery of national and local healthcare targets as one of the ways of raising healthcare standards.
* Support the Directorate Manager in writing Business Plans.
* Support the Clinical Director and Directorate Manager to enable them to undertake a full range of management activities in an acute teaching trust setting, both operationally focused and strategically directed, ensuring quality of services to patients, visitors and staff, including:
o Management of clinical governance, healthcare standards and risk
o Support in dealing with patient concerns/complaints
o Maximising operational and performance management standards
o Optimising resource management
o Planning, marketing and developing services
* Support the Directorate Manager to maintain effective management capacity and operational planning.
* At all times minimise boundaries between services, both within and outside the Directorate.
* Line manage the SAS rota co-ordinator to support adequate medical staffing cover.
Person specification
Interview
Essential criteria
* Degree or relevant experience
* Experience in the development and management of a team
* Experience of managing NHS performance at a senior level
* Experience of developing NHS performance culture
* Proven ability to manage performance in a pressured environment
* Excellent planning skills
* Ability to hold challenging conversations
Desirable criteria
* Master degree
* Budget management experience
* Experience of working with multi-disciplinary teams