Swish World Group is a global company committed to providing exceptional products and services to our customers. Our online presence is a crucial part of our success, and we are looking for a proactive and tech-savvy Web Support Advisor to join our team. This role offers the flexibility of working from home while making a direct impact on the customer experience and our website's overall performance.
Role Overview:
As a Web Support Advisor, you will be responsible for supporting customers with any website-related inquiries, managing product listings, and working closely with the marketing team to optimize website traffic and improve the customer experience. This role is ideal for someone with strong communication skills, attention to detail, and a passion for delivering great customer service while maintaining a well-organized and up-to-date website.
Key Responsibilities:
1. Provide customer support for website inquiries via email, chat, and phone.
2. Troubleshoot and resolve issues related to website navigation, order placement, and account management.
3. Add and update product listings on the website, ensuring accurate descriptions, pricing, and images.
4. Collaborate with the marketing team to enhance website content and strategies to increase customer traffic.
5. Analyze website performance and customer feedback to suggest improvements.
6. Ensure website functionality and usability are optimized for an exceptional customer experience.
7. Monitor website for any technical issues and coordinate with the IT team to resolve them.
8. Assist with SEO strategies by implementing content that helps drive organic traffic to the website.
Required Skills and Experience:
1. Previous experience in customer service or web support.
2. Familiarity with website content management systems (CMS) such as WordPress or similar platforms.
3. Basic understanding of SEO principles and web analytics.
4. Strong problem-solving skills and the ability to troubleshoot basic technical issues.
5. Excellent written and verbal communication skills.
6. Ability to manage multiple tasks and prioritize effectively in a remote work environment.
7. A proactive approach to identifying and resolving potential website issues.
Perks and Benefits:
1. Work from Home: Enjoy the flexibility to work remotely from anywhere in the UK.
2. Competitive Pay: £15.50 per hour, with opportunities for overtime and bonuses.
3. Professional Development: Access to training and development resources to help you grow in your role.
4. Employee Discount: Generous discount on Swish World Group products and services.
5. Work-Life Balance: Flexible working hours to suit your lifestyle and commitments.
6. Collaborative Environment: Be part of a supportive and innovative team, working closely with both customer support and marketing.
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