Royal Devon University Healthcare NHS Foundation Trust
Providing excellent customer care. Contact with a GP Practice can be highly emotive, so you will be a great communicator with strong customer service skills to try to help our patients gain appropriate access to clinicians, treating them with tact and empathy.
Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner.
Typical tasks that you will complete are:
* Answering incoming telephone calls from both patients and other health professionals.
* Front of house reception desk; face-to-face contact with patients dealing with queries and checking patients in when required.
* Processing and signposting patient requests both on the telephone and from our electronic access service.
* Booking/signposting patients into the appropriate clinical service.
* Processing prescriptions and patient registrations in a timely manner.
* Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers, and visitors.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
Job responsibilities
We are looking for someone who can be flexible and enjoys working as part of a vibrant team in a fast-paced environment to join us part-time in our Medical Reception Team. The successful candidate must be highly motivated with excellent communication skills, an ability to use their own initiative and work well under pressure. You will be adaptable, reliable and an excellent team member with the ability to be assertive and multi-task while dealing with a high volume of patient contacts, alongside a strong attention to detail and the ability to find resolutions to meet the changing needs of the department.
You will need excellent IT skills and preferably knowledge of working in a GP surgery environment, ideally with experience of using EMIS Web or a similar clinical system. Knowledge of medical terminology is desirable along with proven experience in dealing with members of the public via telephone and face-to-face.
You will form part of our dedicated, patient-focused Reception Team with direct support from our Clinical Team to ensure our patients receive appropriate and timely clinical care.
Working Pattern
Monday & Friday: 8:15 18:30 (1 hour lunch*), Tuesday & Wednesday: 10:15 17:15 (1/2 hour lunch*) *Breaks are unpaid.
Interview Date
To be confirmed.
For further information please contact:
Lisa Sydenham, Operations Manager on lisa.sydenham@nhs.net.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
Address
Royal Devon University Healthcare NHS Foundation Trust
Salary
£24,071 to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
185-34687-8400
Job locations
Royal Devon University Healthcare NHS Foundation Trust
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