Job summary Working for the Respiratory and Sleep Physiology Diagnostic teamfor the new CDC centres based at one of the 3 locations, Offering the highest standards of customer care to patients and other service users, adhering to departmental guidelines, Standard Operating Procedures and the Trust's Values and Behaviours. Delivering a high quality, efficient and responsive administration service, working for the Respiratory & Sleep teams to provide appointments to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards and the 28 day Faster Diagnosis Standard. Main duties of the job To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics utilised to optimum levels. To provide a professional and efficient service to patients and service users. To be responsible for booking, monitoring, organising and rescheduling outpatient appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team. About us We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Date posted 27 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 177-EMER-6898211 Job locations James Paget Hospital Lowestoft Road Gorleston NR31 6LA Job description Job responsibilities To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics utilised to optimum levels. To provide a professional and efficient service to patients and service users. To be responsible for booking, monitoring, organising and rescheduling outpatient appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team. To check clinic schedules daily to ensure that all appointment slots are effectively utilised. To be responsible for booking of diagnostics for patients who will be attending outpatient clinics as required. To be responsible for implementing established administrative/clerical policies within the Access and Performance Outpatient Booking Team and to ensure compliance with national guidelines, Trust policies/procedures and departmental protocols at all times. To ensure the Trusts Patient Administration System (IPM) is accurate and reflects the correct outcome and referral to treatment pathway. To actively share knowledge with other members of the Access and Performance Outpatient Booking Team to gain an understanding of the wider outpatient service. To work flexibly and cover duties of other booking team members during periods of sickness and annual leave to meet service needs. Any other appropriate duties which may be required to meet the needs of the service. Job description Job responsibilities To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics utilised to optimum levels. To provide a professional and efficient service to patients and service users. To be responsible for booking, monitoring, organising and rescheduling outpatient appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team. To check clinic schedules daily to ensure that all appointment slots are effectively utilised. To be responsible for booking of diagnostics for patients who will be attending outpatient clinics as required. To be responsible for implementing established administrative/clerical policies within the Access and Performance Outpatient Booking Team and to ensure compliance with national guidelines, Trust policies/procedures and departmental protocols at all times. To ensure the Trusts Patient Administration System (IPM) is accurate and reflects the correct outcome and referral to treatment pathway. To actively share knowledge with other members of the Access and Performance Outpatient Booking Team to gain an understanding of the wider outpatient service. To work flexibly and cover duties of other booking team members during periods of sickness and annual leave to meet service needs. Any other appropriate duties which may be required to meet the needs of the service. Person Specification Education and Qualifications Essential 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications NVQ level 2/3 in Business Admin or other relevant subject. Desirable OCR Level 3 keyboard skills (or equivalent measurable level of skills) Experience and knowledge Essential Minimum of 1 years experience in a similar administrative role with a proven track record of achievement. Excellent IT skills with a working knowledge of Microsoft IT applications Basic knowledge of Booking systems Desirable Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes Administration experience within an NHS setting Operational knowledge of iPM and e-RS Skills abilities and competencies Essential Good organisational and time management skills with the ability to prioritise conflicting workloads effectively Ability to work in a pressurised working environment with frequent interruptions and change of work direction Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team Person Specification Education and Qualifications Essential 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications NVQ level 2/3 in Business Admin or other relevant subject. Desirable OCR Level 3 keyboard skills (or equivalent measurable level of skills) Experience and knowledge Essential Minimum of 1 years experience in a similar administrative role with a proven track record of achievement. Excellent IT skills with a working knowledge of Microsoft IT applications Basic knowledge of Booking systems Desirable Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes Administration experience within an NHS setting Operational knowledge of iPM and e-RS Skills abilities and competencies Essential Good organisational and time management skills with the ability to prioritise conflicting workloads effectively Ability to work in a pressurised working environment with frequent interruptions and change of work direction Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name James Paget University Hospitals NHS Foundation Trust Address James Paget Hospital Lowestoft Road Gorleston NR31 6LA Employer's website https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)