About us Here at Lotus Home Care are an award winning care provider who offer a friendly and compassionate premium home care service. Our skilled team provide personalised care and assistance at home to the elderly. Our fundamental ethos is to provide Home Care With Love to our customers. We are a family with a big heart.
Our organisation is looking for an experienced Compliance Officer to join our team. The successful candidate will be responsible for ensuring that our company is in compliance with all applicable laws and regulations. This includes monitoring and researching changes in the legal landscape, developing and implementing policies and procedures to ensure compliance, and providing guidance and training to staff on compliance-related matters. The ideal candidate will have a strong understanding of legal principles and a commitment to upholding the highest standards of ethical conduct.
Responsibilities:
* Monitor and ensure compliance with applicable laws and regulations.
* Be able to cover the business nationally travelling around branches.
* Must be a confident driver with own vehicle,as the role involves travelling
* Conduct internal audits to ensure compliance with company policies and procedures.
* Develop, implement, and maintain compliance programs.
* Investigate potential violations of laws or regulations.
* Provide guidance on legal and regulatory requirements.
* Advise management on compliance issues.
* Train staff on compliance policies and procedures.
* Maintain records of compliance activities.
Job Title: Quality Assurance Officer
Responsible to: Quality and Compliance Manager
Location: All branches nationally £30 k per year
* Holiday entitlement 20 days a year, this will grow a day with each year you work for Lotus up to 25 days.
Confident driver with own car needed as the role involves travelling to branches to support them nationally
Key Purpose of the Job Role:
A pivotal role helping to ensure services are safe and compliant in line with regulatory and contractual requirements in order to achieve outstanding ratings and outcomes for the people we support
Key responsibilities
Conduct audits and report on the outcomes, following through recommendations for continuous improvement
Liaise with the Care Quality Commission and other regulatory bodies as required, attending meetings and contributing to the discussion on quality and governance, including supporting on any contractual queries and safeguarding's raised by Lotus Home Care or any third party
Contribute to the design and development of systems to enable quality assurance findings and ensure that these are acted upon
Assist in writing and updating quality assurance procedures, policies and practice standards to support good practice across services
Support Branch Managers with the implementation of action plans to address any shortfalls in service provision
Conducting quality assurance audits on a regular basis in all of our branches under the direction of the Quality and Compliance Manager or as and when required in response to any concerns about standards
Lead on the creation of detailed recommendations and action plans, followed up by robust validation processes
Work closely with Branch Managers to monitor the quality and safety of branches and ensure recommendations from audits are implemented effectively and in a timely manner
Provide monthly reports on audits undertaken, key themes and action plans
Escalating non-compliance appropriately and quickly both verbally and in writing by way of succinct and clear reports to the Quality and Compliance Manager
Support good governance and continuous improvement across the organisation
Recognise good and outstanding practices and work collaboratively with local branches to evidence this and share across all Lotus branches
Working in partnership with operational managers and carers to ensure best practice is adhered to, and report any shortfalls where observed
Support with the evidence of good practice for CQC/ other inspection processes
Highlighting and reporting any safeguarding issues, concerns or complaints that you may come across as part of your auditing and monitoring responsibilities
Attend meetings as required to present audit findings
Update the Quality and Compliance Manager and/or Directors on progress towards actions taken to address issues in under performing branches
Adhering to confidentiality in respect of the people we support, their families and colleagues
Uphold the Lotus Home Care values at all times
Take a flexible approach to working hours and duties, travelling to any one of the branches and staying away from home as and when required to meet the business needs
Carry out any other reasonable duties to meet the business needs
Person Specification
Qualifications
NVQ level 4 in Health and Social Care or above (essential) or working towards
NVQ level 5 in Health and Social Care or similar (preferred)
Relevant degree in Social Work, Social Care or similar (desirable)
Have experience withing customer service and administration
Essential skills/experience/attributes
Experience of working at Registered or Senior Manager level in the domiciliary care sector
Experience of quality assurance and/or audit processes in a care environment, preferably domiciliary care
Experience and knowledge of CQC regulations and standards and how these translate to service delivery
Ability to influence change and achieve results
Ability to guide operations managers how to evidence compliance with the five key lines of enquiry and regulations
Good knowledge of key research and best practice guidance
High level of effective communication skills and ability to work with colleagues and other key stakeholders to achieve results
Good understanding of GDPR and data protection
Exceptional problem-solving skills
Ability to be creative and think ‘outside the box’ to find solutions to problems
Ability and confidence to challenge poor practice in a constructive way
Excellent teamwork skills
Excellent report writing/literacy skills
Working to tight deadlines and heavy caseloads
Flexibility of approach to job role and working hours to meet business needs
Verbal and written communication skills, including having the ability to tailor communication to different ‘audiences’
Excellent organisational skills – ability to plan ahead, meet deadlines and factor in the unexpected
Good working knowledge of information technology systems, preferably Care planner, PASS, Google Docs/Sheets/Forms
Please note: the above is not an exhaustive list and can vary from time to time in response to changes to the business needs. Therefore there is an expectation of a degree of flexibility in the role, as instructed by your line manager. You can be asked to work at any of our branches, sometimes at short notice, and to support in any capacity required at the time.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Company pension
* Free parking
Schedule:
* Monday to Friday
* Weekend availability
Application question(s):
* Are you a Driver with your own Car?
Experience:
* Complaint handling: 1 year (required)
Willingness to travel:
* 50% (required)
Work Location: On the road
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