Job Summary
An exciting opportunity has arisen for a Performance and Delivery Manager to join our Cancer Services Team.
Mersey & West Lancashire Teaching Hospitals NHS Trust (MWL) is unique in having two Community Diagnostic Centres (CDCs) within the Trust, one at Southport and one at St. Helens, and a fantastic opportunity has arisen to join the CDC Administration Team.
The Community Diagnostic Centres provide a vital service to the community, as the early detection and diagnosis of a wide range of conditions can lead to earlier support and interventions which lead to better patient outcomes, reduced hospital stays and potentially save lives, particularly for those people with cancer.
The role is responsible for the reporting of the Trust's CDC targets including but not limited to activity, and quality targets including monitoring performance, benchmarking and triangulation.
You will be the accountable officer for setting of appropriate metrics and ensuring performance and progress is properly monitored and reported on to the appropriate committees.
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.
Extensive knowledge of national CDC guidance, as well as NHS statutory reporting, data flows, commissioning processes, PBR and DH Central returns will be essential.
Main Duties of the Job
The post holder will work across both Trust CDCs and provide highly specialist analytical support to Service Leads throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change is required.
The candidate will need to build effective relationships within the team, wider organisation and with our key stakeholders, ensuring regular reports are provided to meet their needs and improve their analysis and interpretation of diagnostic and CDC performance.
Travel across the Trust sites will be required as part of the role.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Job Responsibilities
Key Duties
* The post holder will work across all Trust services providing highly specialist analytical support to managers throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
* To communicate highly complex, highly sensitive or highly contentious information to peers and individuals with no background knowledge in information to ensure the message is clear and concise.
* Highly developed interpersonal, oral and written communication skills and negotiation and influencing skills.
* Ability and resilience to deal with conflict where there is a challenge from all levels of staff across all areas of the Trust.
* To develop and undertake presentations when required to large groups of clinical or non-clinical staff as part of workshops or team meetings to communicate the results of analyses carried out or to promote the work and strategies of the CDC.
* A lateral thinker with the confidence and resilience to operate in a complex and high profile environment.
* To support all members of the CDC staff to develop their analytical and judgment skills to provide a responsive service.
* To build effective relationships within the team, throughout the Trust and our key stakeholders.
* Represent the Trust at local and national workshops, providing clear and informative feedback and advice to the Directorate Manager and COO.
Knowledge, Training and Experience
* An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change.
* An understanding of the change process, its importance in enabling an organisation to meet immediate and future challenges.
* Broad knowledge of the delivery and governance of health services and the challenges they face.
* Knowledge of the Lean 6 sigma improvement methodology would be desirable.
* Manage the delivery of the Trusts CDC Performance Report and analysis of those indicators therein.
* To act as lead for the Trusts CDC performance programme.
* Experience of effective stakeholder management up to and including Executive level.
* Expert knowledge of Cancer Referral Pathways, DM01 rules and application.
Analytical & Judgemental Skills
* To interpret and communicate highly complex information both internally and externally to individuals or groups.
* Provide expert analysis on trajectory and improvement plans incorporating any recommendations from National policy and regulatory bodies.
* Ability to analyse, evaluate and synthesise data and information from a wide range of sources to solve or pre-empt problems.
Planning & Organisational Skills
* Have the ability to manage and co-ordinate multiple programmes/projects concurrently.
* Plan and deliver the development of the Trusts CDC Performance Report on a monthly basis for Committees and Board meetings.
* Lead on the production of action plans for the delivery of the Trusts CDC standards where performance does not meet target.
Person Specification
Qualifications
* Degree level education, or equivalent experience and competencies, in a Health Informatics Environment.
* ECDL.
* Evidence of continuing professional development.
Experience
* In depth knowledge of MS Office, Excel, Word, Outlook etc.
* Knowledge of CDC requirements including activity profiling and performance framework.
* Extensive knowledge of NHS Data definition standards.
* Experience of delivering presentations to large and diverse groups.
Skills
* Ability to problem solve and identify/promote solutions.
* Ability to manipulate and analyse large complex data sets.
* Ability to communicate both in written and verbal forms with a wide range of disciplines.
Other
* Ability to work on a computer for an extended period of time in a busy office environment.
* Maintain high levels of concentration for extended periods of time.
* Continuing professional development.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name: Mersey and West Lancashire Teaching Hospitals NHS Trust
Address: St. Helens Hospital, Marshalls Cross Road, St. Helens, WA9 3DA
Website: https://www.merseywestlancs.nhs.uk/
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