Job Description - Senior Associate - Digital Product Management (25001471)
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touch point.
How will you make an impact in this role?
The role of Senior Associate Digital Product Management, Enterprise Payments is an exciting opportunity for a motivated individual to support the development of product strategy and road map, contributing to the delivery of a best in-class enterprise payment service for American Express. The incumbent will assist Enterprise Critical Multi Year Initiatives and Line of Business funded initiatives aimed at reshaping and transform how payment products are built and delivered at American Express.
Key Responsibilities:
* Support defining the product vision and strategy for Enterprise Payments products and services used across American Express.
* Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition.
* Engage with and influence internal business stakeholders and partners to understand customer needs, flesh out use case details, collaborate on new/relevant product concepts, and co-develop solutions to deliver on Enterprise goals.
* Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives.
* Assist in Identifying opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.
* Leverage external industry data and internal product metrics to inform product strategies.
* Assist in delivering go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.
* Update and prioritize the product road map including new capabilities, features, services, expanded markets, product integrations, decommission of products, etc.
* Assist in developing robust business cases to support prioritization of road map items.
* Collaborate with Product owners to align on product road map including new product features and enhanced services, as required to deliver on the overarching strategy.
* Define capabilities for new payment products and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.
Minimum Qualifications:
* Core Competencies: Self-reliant, detail oriented and passion for learning.
* Passion for payments: Passion for emerging payments, Fintechs, and the evolving payments landscape.
* Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.
* Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
* Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.
* Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
* Agility: Ability to operate in ambiguity, white space, and an environment with quickly evolving priorities.
* Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
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