G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team.
As an Alarm Response Officer working in the G4S ARC (Alarm Receiving Centre), you will be responsible for monitoring our customer's alarm systems throughout the UK. You will ensure the safety of our customer’s staff, buildings, and assets, using a market-leading software suite to deal with all alarm activations in a professional and timely manner.
This is a critical role in our security operation, and you will be fully trained to ensure compliance with required security protocols and preparedness to handle any situation that may arise.
The role requires candidates to have the flexibility to work a four-week rotating shift pattern, including days, nights, weekends, and Bank Holidays. Shifts are 7am-7pm or 7pm-7am.
Responsibilities:
* Providing excellent customer service
* Monitoring specific customers' alarms
* Answering inbound calls
* Responding to personal, residential, and commercial alarms
* Ensuring calls are dealt with in accordance with company/client procedures
* Making quick decisions while being sympathetic and sensitive to varying situations; resilience is key along with a calm demeanor
* Taking ownership of incidents and seeing them through to resolution
* Maintaining accurate records and logging calls in the system
* Dealing with incidents and emergencies according to G4S escalation procedures
* Ensuring processes and procedures followed are in line with NSI regulations
* Contacting existing clients via telephone
* Compiling reports
The ideal candidate:
* Background in a call centre environment
* Excellent attention to detail
* Excellent communication skills, both written and verbal
* Strong organisational and time management skills
* Comprehensive IT skills in office and/or Google
Benefits:
* Basic pay of £11.44 per hour
* Excellent opportunities for career progression within both the department and organisation
* Full training and support in the role provided from day one
* Plenty of overtime opportunities
* Free parking
* 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
* Pension and Life Assurance scheme
* ‘Perks at Work’ scheme including staff discounts with major retailers such as Argos, TK Maxx, Virgin Media, Currys PC World, and many more
* Working with a market-leading system
G4S is the world's leading global integrated security company, specialising in the delivery of security and related services to customers across six continents. We operate in over 90 countries, employing more than 570,000 people worldwide, and are the largest security solutions provider in the world.
#J-18808-Ljbffr