Şirket Tanımı
1. Knowledge
* Intermediate level of reading, writing and oral knowledge in the English language.
* Experienced in CPR, first aid, firefighting and crowd control.
* Previous experience in security work and certified by law enforcement.
* To have thorough knowledge of all SOP’s and P&P’s for Security Department
* To have thorough knowledge of local rules and regulations
* To have extensive knowledge of hospitality sector, especially upper luxury segment
* To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
2. Service
* Foster Raffles Values; Excellence, Respect, Integrity Caring
* Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
* Go extra mile to make sure every employee's needs are not just met, but exceeded.
* Treat every employee with respect and make them feel valued
* Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
* Assist and support other departments in order to create team spirit
* Assist and support team members and departments to take their performance from good to great with necessary tools
* Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
* Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
* Never fail the Top 5 Service Excellence
* Look at me
* Smile at me
* Talk to me
* Listen to me
* Thank me
3. Operations
* Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
* Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
* Performs to conduct VIP escorts in a professional and courteous manner.
* Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
* Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
* Ensure that both guests and staff are in a safe, secure and health conscious environment.
* Assists in implementing preventive safety and security programs.
* Finds solutions to challenges while remaining calm.
* Constantly seeks better ways to serve guests and implement solutions.
* Provides a genuine and consistent level of exceptional service, makes the guest feel special.
* Remains calm and attentive, and displays concern regardless of the circumstances.
* Proactively offers to work additional shifts or hours in light of organizational demands.
* Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
* Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
* Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
* Perform tasks to serve guest better regardless of his or her role (or department)
* Develops different approaches to his or her work and discusses these ideas with management before implementation.
* Consistently completes required department / individual projects.
4. Leadership
* Act as Security team member to provide best service to all team members
* Participate in coaching and counseling
* Ensure professional practices to actualize an individualized approach to motivation and recognition processes
* Work with all departments on the development and utilization of incentive and other types of motivational programs
* Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
İş Tanımı
1. Knowledge
* Intermediate level of reading, writing and oral knowledge in the English language.
* Experienced in CPR, first aid, firefighting and crowd control.
* Previous experience in security work and certified by law enforcement.
* To have thorough knowledge of all SOP’s and P&P’s for Security Department
* To have thorough knowledge of local rules and regulations
* To have extensive knowledge of hospitality sector, especially upper luxury segment
* To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
2. Service
* Foster Raffles Values; Excellence, Respect, Integrity Caring
* Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
* Go extra mile to make sure every employee's needs are not just met, but exceeded.
* Treat every employee with respect and make them feel valued
* Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
* Assist and support other departments in order to create team spirit
* Assist and support team members and departments to take their performance from good to great with necessary tools
* Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
* Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
* Never fail the Top 5 Service Excellence
* Look at me
* Smile at me
* Talk to me
* Listen to me
* Thank me
3. Operations
* Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
* Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
* Performs to conduct VIP escorts in a professional and courteous manner.
* Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
* Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
* Ensure that both guests and staff are in a safe, secure and health conscious environment.
* Assists in implementing preventive safety and security programs.
* Finds solutions to challenges while remaining calm.
* Constantly seeks better ways to serve guests and implement solutions.
* Provides a genuine and consistent level of exceptional service, makes the guest feel special.
* Remains calm and attentive, and displays concern regardless of the circumstances.
* Proactively offers to work additional shifts or hours in light of organizational demands.
* Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
* Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
* Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
* Perform tasks to serve guest better regardless of his or her role (or department)
* Develops different approaches to his or her work and discusses these ideas with management before implementation.
* Consistently completes required department / individual projects.
4. Leadership
* Act as Security team member to provide best service to all team members
* Participate in coaching and counseling
* Ensure professional practices to actualize an individualized approach to motivation and recognition processes
* Work with all departments on the development and utilization of incentive and other types of motivational programs
* Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
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