University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
We are looking for an enthusiastic, highly motivated, flexible and organised person to join the Hepatology team at the Bristol Royal Infirmary. If you enjoy working with a wide variety of people, enjoy new challenges and meet tight deadlines, we want to hear from you.
The post holder will require excellent communication skills, the ability to work under pressure and good organisational/interpersonal skills. They should also be able to independently manage their own workload.
This is a part time, band 3 post working 4 days per week. The role is split between 3 days of administrative support for the Hep C team and 1 day of administrative support for the new ED BBV Opt Out testing scheme.
Main duties of the job
1. To be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.
2. Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.
3. To act as a point of contact for queries from clinical and non-clinical staff relating to the CQUIN.
4. Liaise with clinical and non-clinical teams across the Trust via telephone and email.
5. To show a caring and professional approach towards patients, relatives and carers, acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
6. To organise weekly departmental CQUIN project meetings including compiling the agenda, taking minutes and maintaining the action log.
Person Specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* IT Skills or qualifications to ECDL/RSA standard.
Knowledge and Experience
* Experience of interpreting and extracting information from paper and electronic records including use of clinical information systems.
* Experience of working with computer systems.
* Experience of working as part of a team and on own initiative.
* Experience of NHS working and working with multidisciplinary teams.
* Experience of dealing with the public.
Skills and Abilities
* Able to empower others.
* Organisational skills.
* Knowledge of clinical services.
* Ability to identify and implement service techniques.
* Confident and approachable style.
* Resilience and ability to deal with difficult situations.
* Credible with staff at all levels.
* Methodical and reliable, with attention to detail and accuracy.
* Self-motivated, enthusiastic and approachable.
* Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role.
* Exhibits diplomacy and interpersonal skills with ability to interact with people of all levels and backgrounds.
* Ability to gain influence and motivate people to achieve progress.
* Professional in appearance and approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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