Customer Service Advisor (health)
Tewkesbury. Salary up to £28k doe. Permanent.
Our client has an excellent opportunity for an experienced and confident Customer Services Advisor to join our award winning client on a permanent basis. This role could suit those with office based customer services or claims experience and a keen interest in health – either mental or physical as this role will combine both. Training will be given but candidates will need excellent customer service skills.
Key duties:
* Providing excellent customer service to customers.
* Establish the reason for ill health/injury and identify any underlying causes
* Managing inbound calls from customer who wish to make a claim
* Updating the database with accuracy and attention to detail
* Dealing with claims in the correct manner in accordance with all guidelines.
* Using questioning techniques to decide the best way forward
Key skills & knowledge required:
* Previous experience of working in an office based customer service role or claims advisor/handler is required
* Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint
* Demonstrate confident telephone manner
* An interest in healthy lifestyle’s would benefit this role
* A degree in a health-related role (psychology, sports therapy, sports science, nutrition) would be an advantage
Salary – £24-£28k doe. Hybrid work an option after training/probation period.
To apply for this role please email an up to date CV and /or call us for an informal chat.
First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers