Your team
The Strategy and Transformation team lead key strategic projects and large-scale transformational programs for Flutter UK&I Customer Operations (CO). The Strategy and Transformation team are tasked with driving the realization of the Customer Operations strategy through innovation, direction and expertise in process and project management. This fast-paced operational Project Manager role is essential to the smooth delivery of all our CO projects which can vary in size, subject matter, and complexity. Across the Sky Betting and Gaming, Paddy Power and Betfair brands we aim to deliver exceptional customer experiences while also ensuring we remain operationally efficient and regulatory compliant.
What you’ll do
This role is key to helping us achieve our Customer Ops and UK&I strategy and will specifically focus on driving Commercial success in 2024 and 2025. The project will focus on how Customer Operations can support the strategy and is designed to improve the end-to-end lifecycle of some of our customers with strong sustainable value. With multiple touchpoints and interdependencies across teams and projects, the role will require you to work closely with a variety of stakeholders, including our existing Change team, Data, Technology, Operations and Commercial teams and to demonstrate the following key skills:
* Guide new ideas and experiments through ideation process to ensure they are sufficiently defined to address the strategic goals, collaborating with the relevant key stakeholders to define the prioritized requirements.
* Proactively drive the execution, monitoring and controlling of delivery.
* Proactive risk management, by enabling the team to identify and call out any risks and plans to mitigate these. Manage escalated risks that need your support and escalate higher where appropriate.
* Communicate openly and effectively with key stakeholders and Senior Leadership on delivery progress, risks and benefits delivered.
* Establish a strong understanding of execution and benefit realization of each of our deliverables.
* Prepare detailed and accurate project update documentation.
* Ensure that all required project stages are completed and signed off by all necessary stakeholders.
* Communicate & influence effectively with the wider organization, to ensure critical path tasks are prioritized and progressed on track.
* Provide strong, inspirational, and energetic leadership and in some cases, direct or matrix management of Business Analysts & Associate Business Analysts.
* Facilitate workshops, source and analyse data, demonstrating critical thinking to problem solve and drive recommendations for future state.
How you’ll do it
Key competencies required for the role:
* Strong collaboration is crucial with heightened influencing and organizational skills, able to work cross-functionally with multiple different departments.
* Excellent communication skills, both written and verbal with a demonstrated ability to communicate at all levels within the organization.
* Team Management; can influence and develop a team to deliver strong scalable solutions at pace.
* Change Management Expertise, a formal project management accreditation is preferred.
* Business Insights: has a nose for business, uses insights to impact commercial drivers. Is competitive.
* Ownership & accountability; owns projects and problems and is passionate about ensuring their successful and timely delivery/resolution.
* Leadership; regularly leads multi-functional teams through the resolution of complex problems and project blockers.
* Collaborates; is a team player, works with others across the organization to get things done.
* Decision Quality; makes quality, long and short-term decisions considering various inputs.
* Nimble Learning; is agile and flexible. Learns quickly when faced with new situations.
What’s on offer.
* £/€1,000 learning fund
* Free SkyQ Premium Package (if based in Leeds)
* Twice-yearly bonus (with part of it guaranteed!)
* Unlimited Holiday
* Pension contribution scheme
* Private healthcare
* Hybrid Working – (2 days in office)
* Access to thousands of Udemy courses
* Invest via the Company Sharesave Scheme
* 16 Hours paid volunteering each year.
About Sky Betting & Gaming
Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.
We’re also home to popular free-to-play sports games Super 6, Sky Sports Fantasy Football, ITV7, and Sporting Life which provides winning insights for bettors.
Our Sky heritage means better is in our DNA and customers trust us to provide a premium and safer betting experience without compromising the thrill of sport and online gaming. And while our heads are innovating our products, our hearts are committed to protecting our customers and giving back to our communities.
We strive to offer customers better entertainment, safety, value and ease of use, and we continue to be ambitious because better has no end. In fact, better is just the beginning…
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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