Job Description
Start date: 13 January 2025
Rate of Pay: £11.75 per hour, rising to £12.08 per hour after 3 months
Location: Glasgow Cuprum Building, Argyle Street, Glasgow - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION
Shifts: Full time 40 hours per week. Monday – Saturday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.
Training: 11 days
The Role:
We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.
This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.
Key Responsibilities
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