Teaching Assistant Apprenticeship - City Academy Norwich City Academy Norwich is a member of the Sapientia Education Trust (SET). SET is an expanding multi-academy trust with 10 primary and 7 secondary schools. City Academy Norwich is seeking to recruit an enthusiastic Business Administration Apprentice to join our busy administration and reception areas. This is an exciting opportunity to gain valuable experience whilst also studying. The successful candidate will be interested in pursuing a career in administration and being part of our growing team. This is a 12 – 16 month developmental role that includes course fees, paid study leave and the opportunity to apply your learning in your day-to-day work. The post-holder will be expected to complete Business Administration (Level 3) apprenticeship. This is an integral post and the ideal candidate will possess strong teamwork skills, as well as the ability to work independently, attention to detail and a keen interest in developing a career in administration. This will involve developing, implementing, maintaining and improving administrative services. The ability to communicate effectively with staff, students, parents, and other external stakeholders face to face, via telephone, and in writing will be an essential part of this role as it will also involve regular front-of-house work at reception. The first six months of employment shall be a probationary period and employment may be terminated by the Trust during this period at any time on one week’s prior written notice. The Trust may, at its absolute discretion, extend this period for up to a further six months. During this probationary period, performance and suitability for continued employment will be monitored. Key Details: Salary: £6.40p/h Working week: Monday to Friday, 37 hours a week, 8am - 4pm. (Term Time only - 39 Weeks a year) Notice Period: 1 Month Apprenticeship Details - 18 months expected duration to complete, working towards your Level 3 Teaching Assistant Qualification. (All learning is delivered online/ remote). Training Provider: LMP Education (rated as the best UK training provider) JOB SPECIFICATION The Business Administration Apprentice is expected to sign and agree on a learning contract and meet with the training providers monthly for continual assessment. The post holder will be required to comply with the Trust’s Code of Conduct for Staff and Volunteers. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder will have access to and be responsible for confidential information and documentation. They must ensure confidential or sensitive material is handled appropriately and accurately. A non-exhaustive list of specific responsibilities for the role is below and you will be required to undertake other duties and responsibilities as may reasonably be required. The Business Administration Apprentice will learn how to complete and assist with administrative support to various areas of the Academy as directed by the Executive Assistant to the Headteacher in the following duties; • Assist with administration as required such as mail merges, photocopying, telephone calls, emails, updating and maintaining databases • Assist with general enquiries from staff, parents, students and visitors face-to-face on reception and on the telephone; • The post-holder shall participate in the Trust’s programme of Performance Management and Continuing Professional Development; • The post-holder shall undertake other duties and responsibilities as the line manager / Headteacher may reasonably require. PERSON SPECIFICATION • The ability to communicate clearly and tactfully using appropriate methods and an awareness of the impact of your own communication on others; • Able to maintain positive relationships with all and able to work as an effective and flexible part of a team; willing to change methods of work and routines to benefit the team; • Willingness to accept responsibility for your own actions; • The ability to prioritise effectively, meet deadlines and accept challenges; and • The ability to communicate effectively verbally and in writing The personal competencies expected of a Business Administration Apprentice are: • Be willing to undertake a 12-16 month Level 2/3 Apprenticeship in Business Administration; • Be a flexible and enthusiastic team player; • Be able to work independently; • Be adaptable and resilient in managing and executing their daily responsibilities; • Have good communication skills in person, on the telephone and in writing to respond to staff, students, parents and outside agencies; • Be organised and able to demonstrate strong planning skills by being able to manage, plan and complete daily and weekly tasks in a busy office environment by multi-tasking and working under pressure; • Be familiar with the use of, or prepared to learn how to use, a variety of ICT Systems; • Be able to maintain confidentiality and committed to providing the best possible service to the staff, Trust, students and parents; • Be interested in developing a career in administration within an educational setting Qualifications & Experience The qualifications and experience required of a Business Administration Apprentice are: • A good level of literacy and numeracy (undertaking GCSE Maths and English Language to level 4 if required); • A commitment to complete a Business Administration Apprenticeship (Level 2/3) Further Details About the Placement Here at City Academy Norwich, we are committed to ensuring all students succeed and make the best of the opportunities and experiences available to them. We believe that students engage fully and reach their potential when the environment is caring and orderly, and the teaching meaningful and inspirational. We aim to fire our students’ imaginations and bring learning to life, preparing them for the world of work, apprenticeships, or higher education. Our curriculum has been designed to teach the skills fundamental to successful employment, with great emphasis placed on leadership, teamwork, literacy, creative problem solving and innovation. The core purpose of academies is to transform the education and life chances of not only individuals but also the local community. We have a great deal to offer Norwich and look forward to working with our community in making a meaningful difference in the lives of our students. Next steps & Pre-employment checks: (Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment. LMPTA