We are looking for an energetic and enthusiastic new Jaywinger who can support our Client Service Team with the day-to-day delivery of an integrated portfolio with a focus on creative content, digital development, and integrated campaigns, for some of the biggest clients within our agency. Our account executives are a real driving force behind the client accounts they manage, and this role presents an opportunity to work with some of the biggest brand names in the business! As well as having the chance to work on full 360’ marketing campaigns where possible, you will be expected to gain the respect and trust of your clients and colleagues through your phenomenal interpersonal skills, organisational brilliance, creative thinking, and enthusiasm to learn.
Working closely alongside your Senior Account Manager, you will develop your creative, media, and agency knowledge. You will be integral to the day-to-day organisation and delivery of our award-winning campaigns and projects.
We are looking for someone with strong attention to detail, the ability to build relationships, and a hands-on “can-do” attitude. It will be handy to have a year’s experience working in an agency environment.
Sound appealing? Then you could be the one we’re looking for to join our vibrant, supportive team. You will be a member of our client teams and enjoy plenty of support from the whole team; including creatives, developers, strategists, data scientists, and media performance specialists.
Key Accountabilities
Essential skills will include (but not be limited to):
* Willingness to get stuck in – supporting the Senior Account Manager and the whole team, managing day-to-day client relationships, and handling social media, digital projects, and retained accounts. There will also be an element of UX/CRO and data projects to support the team, however, you are continually supported with any queries on these.
* A natural organiser and a can-do attitude with the ability to act in a team but also independently – you’ll be expected to juggle multiple projects, client demands, and deadlines daily – working with the Senior Account Manager and coordinating the support of a talented team internally, making sure client’s needs are met and expectations exceeded.
* Desire to learn - We’re a talented bunch. From creatives and developers, data scientists and mathematicians to content makers, journalists, strategists, and technologists, there are lots of experts to learn from. The client portfolio for this role is predominantly social, creative, and digital and you will be working with teams specialising in creative, media, web development, UX/CRO, and data science. Although not essential, agency, social, digital, or marketing experience would be desired, however, a hunger to learn is essential!
* Strong evidence of building relationships with clients, suppliers, and colleagues. Our Account Executives are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best-in-class client service. Striking up a conversation and communication, both written and verbal should come easy to you.
* Numerate and financially aware - you’ll have an attention for detail and be there to support with planning, time management, SLA, billing, and dotting the I’s and crossing the T’s. This includes experience in using Microsoft Office, particularly Excel, and familiarity with reporting templates.
* Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients, and troubleshooting the natural glitches and conflicts that occur. Teamwork will be key to delivering the best results for our clients.
* Attention to detail – whether it’s evaluating a client’s brief to understand what we are delivering or reviewing internal ideas with a critical eye for the client, your naturally inquisitive nature will be looking at asking the right questions so our team can provide even better outputs to clients.
* Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process.
Why work at Jaywing?
Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa.
Where?
This role is based at our stunning office 15 mins walk from the centre of Leeds so being able to travel to this office is essential.
How to apply?
Send a covering letter, CV, and anything else you think showcases your talent to Recruitment@jaywing.com
Jaywing is an equal opportunities employer.
Seniority level
* Executive
Employment type
* Full-time
Job function
* Customer Service, Marketing, and Administrative
* Industries
* Advertising Services and Technology, Information and Media
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