Assistant Club Manager – Pure Padel Alderley Park
Job Type: Full-time (40 hours per week)
Role Overview
The Assistant Club Manager at Pure Padel Alderley Park will be responsible for overseeing front-of-house operations, customer service, and supporting the club's padel academy. This role requires a proactive individual with hospitality experience who is looking to transition into the sports industry. You will play a key role in ensuring a great experience for all customers, assisting in event coordination, and supporting the day-to-day operations of the club.
Key Responsibilities
Customer Service & Front of House
* Act as the first point of contact for members and guests, ensuring high levels of customer service.
* Handle customer inquiries, bookings, and any issues that arise in a professional manner.
* Promote and upsell club services, including racket sales, food & beverages.
* Assist in organising and running tournaments, socials, and corporate events.
* Support the delivery of the club’s coaching programs (Padel experience not required, but willingness to learn is essential.)
* Help manage and promote bookings for group coaching and academy sessions.
Operational & Administrative Support
* Work closely with the Club Manager to oversee stock management, maintenance of courts, and general club operations.
* Assist in scheduling staff rotas and ensuring smooth daily operations.
* Carry out court maintenance and monitor club cleanliness, ensuring that the facility is well-presented at all times.
Skills & Experience Required
* Previous experience in a customer-facing role, preferably in hospitality.
* Strong interpersonal and communication skills with the ability to engage with customers.
* Administrative experience, with a keen eye for detail.
* Experience in managing bookings and handling payments is desirable.
* Ability to work flexible hours, including evenings and weekends.
Opportunities for Growth
The role offers a structured career development pathway within Pure Padel, with opportunities to progress as the company expands.
To apply, please email lewis@purepadelclubs.co.uk with your CV and a short cover letter outlining why you are suitable for this job.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Sports Teams and Clubs
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