Clinical system - EMIS Web clinical system (experience preferred but training will be provided)
Duration - 6 months probation and then review with view to permanent long term employment
Salary - Competitive depending on experience
Receptionist is required to complement our existing staff in a well-organised paperless Practice. Hours are flexible and can be covered in 4-5 days, (in shifts of 9am-1pm and 2pm – 6:30pm, initially two sessions in the morning and two in the evening preferably on different days).
Good communication skills and adherence to strict confidentiality is necessary. Knowledge of computing/keyboard skills desirable but training will be provided to the selected candidate.
Main duties of the job
Main duties include answering the telephone and booking appointments, dealing with patient and general enquiries.
About us
A well-organised and paperless GP Practice, based in the Lyng Centre for Health & Social Care, West Bromwich.
Job responsibilities
Job Description – Receptionist
Job Title: Receptionist
Responsible to: Practice Manager
Responsible for: N/A
Job Purpose: To ensure that the reception area of the Practice runs smoothly, providing a high level of service.
Duties and Responsibilities
Telephone Duties
1. Making appointments
2. Taking requests for prescriptions
3. Ambulance transport bookings (when directed)
4. Dealing with general enquiries
5. Contacting other providers (when directed)
Reception Duties
1. Register new patients
2. Greet and direct patients and visitors
3. Making appointments
4. Handing out prescriptions
5. Ensure outstanding queries are explained and handed over to next shift, as necessary
6. Respond to needs of doctors and nurses during surgery
7. Collect payments from patients for non-NHS services and issue receipt
8. Deal with general enquiries
Filing
1. Pulling Lloyd George envelopes (old style notes) when requested by doctors
Prescriptions
1. Dealing with requests for repeat prescriptions
2. Raising prescriptions as per Practice protocols
3. Dealing with queries relating to repeat prescriptions
General
1. Input and extract information from Practice computer system (e.g. hospital letters and other communication on to the computer system)
2. Observe health and safety guidelines at all times
3. General housekeeping (e.g. keeping reception and waiting areas tidy)
4. Any other reasonable duties as necessary
Person Specification
Skills and Behaviours
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self motivated
* Flexibility
* Confidentiality
* Knowledge of EMIS Web clinical system
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQ II in Customer Care
* CLAIT Qualification
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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