As a Transport Planner at Latham's, you will support the current transport operation in the management of route planning and customer service, ensuring every customer receives excellent customer service. You will provide the communication link between customers and drivers and keep sales informed of all failed services or significant delays. You will be expected to review driver routes and plan to maximise efficiency, taking into account your driver’s daily activities in line with the Working Time Directive and Driving hours. You will also supervise and manage driver workloads and monitor driver performance. You will be a competent decision maker, highly motivated and enthusiastic, preferably with load planning experience from your prior experience working as Transport Planner or similar. You will need excellent administrative and IT skills and enjoy working as part of a team but also be able to manage your own workload, under pressure and to deadlines. Previous experience within a fast-paced transport planning position would be advantageous as would experience of using system-based planning tools. Good geographical knowledge will e necessary as will strong customer service skills. The role is based at our Hemel Hempstead site and the hours of work would be 9am to 6pm. You’ll be working in a well-equipped environment which provides opportunities to develop and grow your career. You will be part of a friendly team that continually seeks out new and innovative products and better ways to serve its customers. Benefits include a competitive salary, up to 7.5% matched pension contributions, bonus schemes, a Health Cash Plan, life assurance and a free employee assistance program offering mental health, well-being, financial, and legal support. James Latham is one of the UK's largest independent trade distributors of timber, panels and decorative surfaces. As a long-established, family-owned business with history back to 1757, we believe our success is down to our employees and are proud to say that many of our team stay with us for decades. In a recent survey 86% said they would recommend James Latham as a great place to work. James Latham – the natural choice