Are you looking to enhance or gain experience in both Customer Service and Administration?
Do you enjoy helping others?
If so, we would like to hear from you. As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people’s lives in our communities from around the 20 million plus customer base.
What you will be doing:
* Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
* Take ownership and manage cases by engaging across DWP to progress claimants in preparation for their journey towards work.
* Tailor the claimant journey and ensure claimants receive the correct payment amount, at the right time.
* Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy and compassion.
* Handle sensitive and challenging situations with all claimants in a positive way.
* Be aware of labour market policy and its impact on claimant’s conditionality requirements.
* Make decisions by examining the available facts and giving explanations to claimants as required.
* Take ownership of personal development by accessing digital learning and communications tools.
* Work effectively with colleagues across the service.