Main duties and responsibilities: To be responsible for the coordination of clinics and nurse staffing allocation according to patient numbers and clinic activity. Manage sickness absence and human resource issues in line with Trust policy. Ensure appropriate clinic management of booked patients in consultant led clinics and make any necessary adjustments in liaison with clinician overseeing the patients care. Liaise with department colleagues to ensure continuous nursing cover across all areas of the Outpatients To be involved in the recruitment of staff and be responsible for the induction and training of staff. Ensure full staff participation at all Trust mandatory training sessions. Participate in and conduct the PDR process in an effective timely manner. Lead and participate in the development of nursing services as part of the Outpatient leadership team. Participate in phlebotomy bleep holder responsibilities and provide clinical and nursing leadership for the department in the absence of the Nurse Manager. Lead the daily safety huddle. Prioritise attendance at governance and senior leadership team meetings. To promote an effective communication system which ensures that a team approach to the care of children, young people and families is encouraged and adopted. To work collaboratively with other professionals and agencies to ensure the needs of the children and families attending the department are met. Manage complaints received on clinic and advise families of the Trust complaints procedure. Maintain patient confidentiality in line with the Data Protection Act and NMC guidelines. To ensure the capture and recording of all patent related data, including that required for Meditech. Education, training and professional development. Provide support to new members of staff and students, facilitating supervision and education through preceptorship and mentorship. Identify departmental training needs of staff within area of responsibility, liaising with Learning and Development to ensure training and learning needs are met. Participate in the education and development of junior staff. Work with other Trust departments, teams and leads to develop and implement information packages for training purposes. Carry out the role of link nurse as required, updating information and educating staff. Support the induction of new members of staff. Supervise and teach staff. To actively pursue opportunities for professional development that are focused on improving outpatient care and the care of children, young people and their families. Work towards the development and implementation of clinical competencies and pathways. To continue to develop and expand clinical roles and skills to meet the needs of children and young people attending Outpatients.