Customer Relationship Management Executive
Location: Staffordshire (Remote for a couple of days a week if required but ideally on-site otherwise)
SP Exec Search is seeking a CRM Executive to join a leading hospitality group on a fixed-term contract. This is a great opportunity for a customer-focused marketer to support engagement and retention strategies in a fast-paced environment.
Key Responsibilities:
* Assist in developing and delivering CRM campaigns to enhance customer engagement.
* Manage and maintain customer data, ensuring accuracy and compliance with GDPR.
* Support the Digital, Marketing, and Insights teams to align CRM activities with broader business objectives.
* Track campaign performance, report on key metrics, and suggest improvements.
* Help implement email marketing initiatives to improve customer retention.
* Support personalisation, segmentation, and automation efforts within CRM.
What We’re Looking For:
* Experience in a CRM, Email Marketing, or Customer Engagement role within hospitality, retail, or a similar industry.
* Familiarity with CRM platforms and marketing automation tools.
* Strong analytical skills with the ability to interpret campaign performance data.
* Good communication and teamwork skills to collaborate across departments.
* Experience working with self-employed or franchise partnerships would be desirable.
* A proactive, hands-on approach with a passion for customer experience and digital marketing.
If you’re looking to grow your CRM and digital marketing experience within a dynamic hospitality brand, we’d love to hear from you.
Apply now through SP Exec Search.
SP Exec Search is a specialist consultancy to the Hospitality & Retail sector.
Seniority level
Associate
Employment type
Temporary
Job function
Marketing
Industries
Hospitality and Food and Beverage Services
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