1st Line Support Technician Location: Glasgow (Hybrid working may be available after the probationary period) Salary: Competitive Benefits Job Type: Full-time / May consider Part-time setup Our client is a leading provider of IT solutions, dedicated to delivering exceptional technical support and innovative services to businesses across various sectors. They are now looking for a skilled 1st Line Support Technician to join their growing team. Key Responsibilities: Provide first-line technical support via phone, email, and remote tools. Troubleshoot hardware, software, and network issues. Log and manage tickets efficiently using the company's IT support system. Escalate unresolved issues to the 2nd Line Support team. Assist with new user setups, system updates, and IT maintenance tasks. What's on Offer: Competitive salary and performance-based incentives. Hybrid working flexibility after probation. Ongoing training and IT certification opportunities. Supportive team environment with career progression potential. Pension scheme and employee benefits package. Who We're Looking For: Experience in a 1st Line Support or similar IT helpdesk role. Strong troubleshooting skills and technical knowledge. Excellent communication and customer service skills. Ability to manage workload efficiently in a fast-paced environment. IT certifications (CompTIA, Microsoft) are desirable but not essential. This job could be of interest to jobseekers searching for the following roles: IT Support Technician, Helpdesk Support Analyst, Service Desk Technician, Desktop Support Engineer, IT Service Desk Analyst. Ready to make a difference Apply today and take the first step in a rewarding career. ADZN1_UKTJ