Position: Customer Service Advisor
Location: Bedford
Pay: £28k - £32k PA
Proactive currently have an exciting opportunity for a Customer Service Advisor to begin work for a leading manufacturing and production business in Bedford.
Due to rapid company expansion and an ever-growing order book, our client is hoping to recruit at least one additional Customer Service Advisor to help ensure the quality and accuracy of the factory's function is well maintained throughout this new and exciting influx of work.
Your Responsibilities:
1. Respond to customer e-mails in a timely manner.
2. Process customer orders within the in-house ERP ordering system (QX).
3. For your assigned customer accounts, develop a good understanding of their requirements and strong working rapport with your key customer contacts.
4. Review stock availability and flag any shortage or delays.
5. Book couriers and provide quotes for carriage charges.
6. Process return requests within the system.
7. Raise any quality concerns or NCRs with the quality team.
8. Provide dispatch information and regular delivery updates to our customers.
9. Answer any incoming calls to the company.
10. Greet and check-in visitors on arrival on site.
Experience:
1. Experience working in a busy customer-facing office within manufacturing.
2. Commitment and desire to provide exceptional levels of customer service.
3. Good communication and interpersonal skills - confident on the phone.
4. Good computer literacy - proficiency in MS Office (Outlook, Word & Excel). Previous experience of using an ERP or stock management system would be preferred.
5. Ability to work with and prioritize multiple tasks.
6. Willingness to ask questions, identify issues and suggest ideas for improvement.
If you are interested in this position, please apply with a copy of your CV & a member of our team will be in touch to discuss the opportunity with you in further detail.
How to Apply:
For more information on the role, or an informal discussion regarding opportunities we have available, please contact Elisha Martin on (phone number removed) or e.martin.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
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