Primary Responsibilities The following are the core responsibilities of the reception manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The reception manager is responsible for: Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Completing staff appraisals as required Identify and deliver team training where required Compiling reception staff rotas Reviewing and updating all reception procedures as required Support the management team in the compilation of practice reports and the practice development plan Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation Maintain an effective appointment system for all services Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences Coordinate all clinical staff rota’s in conjunction with the Operations Manager Oversee Doctor’s annual leave process Update appointment system to reflect leave and other approved absences Provide initial guidance and advice to patients who wish to complain Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Act as building fire marshall, ensuring evacuation lists are current and that the visitors log is used appropriately Secondary Responsibilities In addition to the primary responsibilities, the reception manager may be requested to: Partake in audit as directed by the audit lead Partake in audit as directed by the audit lead Coordinate and produce meeting agendas and record the minutes of meetings as required Participate in the receptionist rota for lunch, out of hours, Extended Hours & Extended Access cover Monitor and promote the use of the Friends and Family Test Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives