Accountabilities:
This role is accountable for securing payments and resolving customer queries, working closely with the Sales and Customer Service teams to drive business success.
You will be responsible for maintaining accurate records, tracking customer interactions, and escalating complex issues to senior management.
Main Responsibilities:
* Secure payments through telephone and email collection, achieving targets and exceeding expectations.
* Maintain strong relationships with customers, sales teams, and other business departments to ensure effective communication and collaboration.
* Collaborate with the Sales and Customer Service teams to resolve customer queries and concerns, providing exceptional customer service.
Skills and Experience:
* Proven experience in accounts collections work, with a strong understanding of financial systems and processes.
* Excellent negotiation and communication skills, with the ability to build trust and rapport with customers.
* Strong planning, organisation, and administration skills, with proficiency in internal systems and Excel.