Due to continuing expansion our client, a national manufacturing company is actively seeking an enthusiastic, dedicated, and ambitious Account Manager to increase sales and profitability of the business within a given geographic area.
Reporting directly to the Sales Manager, responsibilities will include:
· Responsible for securing sales, customer satisfaction and loyalty to the company brand.
· Manage a portfolio of new and existing clients.
· Build strong and positive relationships with clients at various levels.
· Ensure best commercial fit to customer and business.
· Maximise selling opportunities by analysis of customer needs.
· Update clients on issues such as new products, promotional campaigns, or joint marketing programs.
· To use the tools provided to analyse customer accounts to highlight downtrading lines and accounts and spot new opportunities and then action accordingly.
· Provide detailed management information reports to clients as and when required.
· Daily liaison with other members of the team to provide information and ensure that clients receive excellent customer service.
· Carry out analysis and produce client reports on an as and when required basis.
· Act as the key interface between the Clients and all relevant internal departments.
· Manage customer issues by using an internal support desk system to ensure the issues are resolve...