* Organising diary commitments and preparing for all activities.
+ Arranging surgeries, meetings and travel.
+ Communicating with parliamentary officials.
+ Representing on my behalf as and when required.
* Carrying out general office administration and acting as front of office for enquiries.
+ Manage and maintain office Bill payments
+ Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
+ Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
+ Drafting written correspondence such as letters, requests for information.
* Supporting with keeping casework up to date and responding to public enquiries.
+ Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
+ Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
+ Advocating on constituent's behalf with relevant bodies to resolve matters.
* Maintaining office records and compliance with data protection.
* Maintaining filing system and managing records.
* Ensuring compliance with data protection legislation and GDPR requirements.
* Ensuring administrative and secretarial support is provided.
Have excellent written, verbal and IT skills with accurate attention to detail.
* Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
* Be well organised with the ability to prioritise competing workloads.
* Be patient and sensitive while remaining objective and open minded.
* Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
* Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
* Have a natural interest in helping people with a curiosity to probe for further information where required.