Job Description
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services!\n \nCompany: CBRE - The World's Leading Real Estate Services Company\n \nLocation: City of London\n \nJob Type: Full-time (Fixed term contract for 12 months)\n \nAbout Us:\n \nCBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London.\n \nJob Summary:\n \nWe're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams.
As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.\n \nKey Responsibilities:\n\nManage CAFM system as key user on site, including PPM records, reactives, and reporting\nProvide exceptional customer service and support via phone, email, and in-person\nEnsure all reactive requests are assigned to the correct engineer and communicated effectively to end-users\nCollaborate with Lead Engineer and Ops Manager to maintain high-quality service standards\nReview subcontractor performance and provide feedback through Ariba and other systems\nIdentify and implement innovative solutions to enhance performance and meet client expectationsWhat We Offer:\n\nCompetitive salary and benefits package\nOpportunity to work with a global leader in real estate services\nCollaborative and dynamic work environment\nProfessional development and training opportunities\nRecognition and rewards for outstanding performanceRequirements:\n\nOrganized and structured approach to work\nLogical and clear thinking\nAttention to detail and high accuracy\nAssertiveness and confidence in communication\nPersistence and follow-through to resolution\nCustomer and team focus, with a commitment to delivering exceptional serviceHow to Apply:\n \nIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, \n \nEqual Opportunities:\n \nCBRE is an equal opportunities employer and welcomes applications from all qualified candidates