The vacancy If you see yourself as a people person and enjoy variety in your workday where no two days are the same - you belong at Bromford. If you revel in building relationships, supporting colleagues and putting customers first and, you would like to join an organisation recognised as a Great Place to Work - then apply today. As a coordinator you'll support the Neighbourhood and Communities team. Building relationships is a big part of the role, liaising with customers, stakeholders, neighbourhood coaches, and external partner agencies. You will source alternative properties for some of our customers and you will provide support to our vulnerable customers. You will also support our customers through some difficult situations, you'll need to be confident and resilient and have a real desire to help others. Using your knowledge and experience you will handle customer enquiries such as tenancy queries, complaints, and drafting responses. You will also liaise with and respond to MP enquiries and produce reports and spreadsheets for the team. You'll need be creative and innovative with a flexible, proactive approach to work. You will have the opportunity to get involved with recruitment too. This role is a 12-month fixed-term contract and full time. The position offers a roaming workstyle, a mixture of home working and working from our Tewkesbury office (GL20 8ND). Due to the nature of the role a Basic DBS check is required. We are looking are someone who: Builds great relationships with internal and external customers Is a strong administrator with the ability to use multiple systems Has a creative flair, able to produce engaging reports Can manage own workload and support a large team Has previous experience in a fast paced, varied role Has a proactive, can-do attitude with the ability to juggle multiple projects. Why Join Us? Professional Development: There will be opportunities to develop your skills and career Flexible Working: Enjoy a mixture of working from home and from the office in Tewkesbury Supportive Environment: Be part of a team that values collaboration and mutual support Work That Makes A Difference: Make a real difference in the lives of our customers and the community. If you have previous experience in roles such as personal assistant, team coordinator, team support, executive assistant or housing coordinator this could be the ideal role for you. This role will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive. Closing Date for applications is Sunday 02 February 2025. Interviews will be held at our Tewkesbury office. Bromford reserve the right to close this vacancy prior to the above-mentioned date should sufficient interest be shown. Therefore, an early application is advisable. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.