Are you looking for an opportunity in Exeter where you can utilise your excellent communication and people skills in a corporate environment with a friendly team? If you already have some customer service experience in a business setting, along with experience of office administration, we are keen to hear from you!
We are looking for a Business Services Assistant (front of house) to join our Exeter office on a permanent basis; this is a great opportunity to support the core business in delivering premier legal services in one of the UK's fastest growing law firms. In this role you would support the business in providing an efficient, flexible front and back-office support service to both internal and external clients.
As a Business Services Assistant your day-to-day would be varied; using your skills to provide excellent and professional services within the daily operations of the firm from processing mail, photocopying, and liaising with contractors, to meeting with external clients and covering Reception and Events. You will require a flexible approach to working arrangements owing to involvement in a rota system that sometimes requires an ad-hoc approach. Working as part of a busy, friendly unit in a fast-paced environment your hours will be on a rota system between the hours of 08:00 and 18:00 (36.25 per wk), with varied start times of 8, 9 or 945am, and occasional extended hours of work.
*The successful candidate will eventually go on to study for an SIA (security) license (funded by Foot Anstey) in order for us to have a security qualified team member in Exeter.
What you'll do
1. Collect and process incoming/outgoing mail, photocopying and scanning
2. Document production – binding, laminating, paginating
3. Stock control and processing of orders for stationery and IT consumables
4. Maintain internal and external office appearance through basic office maintenance
5. Liaise with engineers and contractors
6. Ensure the workplace meets with health & safety compliance procedures
7. Arrangement of conference facilities including audio visual equipment
8. Provision of Reception and Events cover
9. Serve refreshments and food to internal and external clients
10. *The role will eventually progress to include general security responsibilities
What we're looking for
11. Outwards presentation of a professional and positive 'can do' attitude and image, exhibiting passion and pride in your work
12. Excellent interpersonal and written/verbal communication skills to deal with a range of people internal and external to the business
13. The ability to deal with a variety of tasks; multitasking and working flexibly within a team
14. Excellent IT literacy and experience
15. Knowledge of Health and Safety legislation and practices is desirable
16. The ability to understand and work in accordance with the Firm’s policies and procedures
17. The ability to work 36.25 hours per work with alternate shifts starting at 08:00 and 09:00
Successful applicants will be required to complete a pre-employment screening process which includes a financial integrity check and a DBS check. If you wish to discuss any issues or questions in connection with this, please do speak in confidence with a member of the Talent Acquisition Team. Contact us at recruitment.team@footanstey.com and we will come back to you as soon as we can.
Our offer to you
In return for your efforts, you can expect considerable scope for personal as well as professional development. We encourage people to engage with our popular and well supported coaching and mentoring programmes, which connect you to people right across the firm and at every level. We create space for mental and physical wellbeing with our weekly Lifestyle Hour, 28 days annual leave, a day off for your birthday, and a sabbatical you can take every 5 years. You can also buy holiday and manage your benefits flexibly using our sophisticated portal to configure your total reward offer according to what you value most. As part of this, you can make ongoing or one-off donations to our charitable foundation and access our CSR programme where you can engage with community-based initiatives (as a team, or individually) twice a year, to give something back where you feel it matters.