From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers... we're New Look.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.
It's a busy and exciting time for the brand and we're on the hunt for a Senior Ecom Trade Manager to join our growing Ecommerce team. This is an up to 12 months FTC.
The Role:
The Senior Ecommerce Trade Manager is responsible for leading and executing the online trading strategy to maximise sales and profitability across the websites. This role requires a blend of strategic thinking, data-driven decision-making, and operational excellence to optimize product visibility, conversion rates, and overall online performance. The Senior Ecommerce Trade Manager will collaborate cross-functionally with marketing, merchandising, and operations teams to drive growth and deliver a seamless online shopping experience. Key objectives include managing the forecast, promotional campaigns, and ensuring best-in-class execution of ecommerce activities to meet business goals.
1. Develop and implement an overarching eCommerce trading strategy to drive revenue, margin, and market share growth.
2. Own the end-to-end sales forecasting process, ensuring alignment with on-site metrics, and analyse weekly and monthly performance to identify opportunities and risks.
3. Create and execute category-specific plans, leveraging customer data, market trends, and competitor insights to optimize pricing, promotions, and product strategies.
4. Foster strong partnerships with teams such as Merchandising, Buying, Marketing, Distribution, and Customer Service to deliver seamless eCommerce trade plans and customer satisfaction.
5. Lead the planning, execution, and evaluation of promotional campaigns, coordinating efforts across marketing, content, and creative teams.
6. Manage and develop the eCommerce trade team, promoting collaboration, performance improvement, and skill enhancement.
7. Oversee and present detailed reporting on KPIs (e.g., conversion rates, ASP, UPT) to inform business decisions and shape future strategies.
8. Lead new eCommerce initiatives and projects, aligning trade strategies with broader business goals and advancing the organization's digital capabilities.
About You:
1. Ability to plan, prioritise and deliver under pressure.
2. Commercial acumen with a strong problem-solving approach.
3. Flexible, resilient and open to change.
4. Excellent communication skills, capable of building relationships and influencing stakeholders.
5. Analytical mindset, able to conduct regular business reviews to identify opportunities and risks.
6. Practical experience in trading and category management.
7. A proven record of achieving performance KPIs.
8. Ability to coach and develop team members to maximise success.
9. Promotes a positive team spirit and embodies the NL brand values.
10. Comfortable deputising for the Senior Manager when required.
11. Minimum 4 years' experience in online trade management.
12. Proven track record of working in a fast-paced sales-driven/trading environment.
Why New Look?
Being part of the New Look Team means you get access to a great range of benefits & perks...
You'll *love* our generous staff discount - 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
Plan for your retirement while you work with our contributory private pension scheme.
We're all about celebrating our success, so we have a profit-related bonus scheme.
Upgrade your commute with our company car allowance - you can use it to buy, lease or fund your current vehicle.
Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
Receive quick access to consultations and treatments with AXA Private Medical Scheme, paid for by us.
Big trip on the cards? Unlock extra leave with our buy more holiday scheme.
Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
Do your bit for the environment and save money with our Cycle2Work scheme.
Spread the cost of your commute with interest-free season ticket loans.
Running late? No worries, enjoy a free breakfast on us!
We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
Please note - these benefits and perks are non-contractual and may be changed from time to time.
Apply now to find out more!
We pride ourselves on being a flexible employer. Although this is a full-time role, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. #J-18808-Ljbffr