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Head of Operations at Restons Solicitors
Telephone/ Correspondence Case Managers
Restons is a leading provider of debt litigation & debt recovery services, working with some of the biggest names in the financial industry. We are looking to recruit driven individuals to become a part of our growing business.
Our Case Managers are the first point of contact for customers. Whether that be by telephone, correspondence, or live-chat, you will play an essential part in ensuring that outstanding debts owed to our clients are collected fairly and professionally.
We are looking for both part-time and full-time Case Managers to join our exciting team.
Key Responsibilities
1. Management of case files, ensuring file progression and offering customer support
2. Negotiating repayment terms or settlement options
3. Responsible for managing our portfolio, with a focus on fair customer outcomes
4. Making challenging decisions; escalating and monitoring cases through the legal process
The Ideal Candidate
1. Prior experience of working in the debt recovery industry or a contact centre would be ideal
2. Being an active listener with excellent communication skills and having a clear telephone manner are essential skills. Alternatively, someone with experience of writing concise, customer-focused correspondence
3. Have the ability to set priorities and work under own initiative
4. Self-motivated, enthusiastic and conscientious
Working Conditions
37.5 hours working week over 2 shift patterns:
* Starting salary from £25,806
* Hybrid working
* Grading structure – opportunity to increase your basic salary based on performance and longevity
* 25 days annual leave + bank holidays, with the option to purchase further holidays
* Employers pension contribution 3% of basic pay
* Free parking
* Regular staff lunches provided by us
* Refer a friend
* Medicash health cash plan + option to add partner/children
* Mental health first aiders on site
If interested, please send your CV to hr@restons.co.uk
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Legal Services
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