Do you want to work in an organisation that holds its patients and staff at the heart of everything it does. That encourages development of staff to support the Trust to deliver the best care possible for our patients.
Maidstone & Tunbridge Wells NHS Trust is looking to recruit an ambitious and driven individual to the role of Deputy Chief Operating Officer. This is an exciting opportunity for a highly skilled individual to join the Trust and help improve the services we provide to our patients.
Reporting to the Chief Operating Officer, the post holder will provide leadership of Trust operations on a daily basis working closely with the divisional triumvirate teams and executives.
• Lead on delivery of the Trust’s core performance and quality standards related to ED, cancer, diagnostics and elective care.
• Lead key strategic changes to how MTW delivers care in partnership with Divisional Teams in areas such as outpatient transformation, diagnostic delivery and patient flow.
• Management of the Chief Operating Officer’s business plan ensuring delivery against key objectives for the department and liaising with other Directors and leads within the COODirectorate.
• Lead operational management from a corporate perspective, acting as a mediator and decision-maker on trust wide issues with cross-divisional implications, and ensuring timely and effective resolution of cross-Divisional issues.
• The Deputy Chief Operating Officer will work with the Chief Operating Officer and other executives to lead key programmes of strategic change to realise the Trust’s priority objectives. These will be determined based on Trust priorities but initial areas of focus include: Outpatient Transformation: supporting the Director of Operations forCancer and Outpatients to lead the outpatient transformation programme. This includes improving key performance indicators by maximizing the use of outpatient space, working with the Chiefs of Service to develop virtual outpatient pathways, improving communication with patients and ensuring electronic patient systems are fullyintegrated.
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex.With a dedicated team of over 8,000 staff we are proud to offerspecialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
• At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more,additional benefits can be found in the benefits documents below
• Deputise for the Chief Operating Officer and shares responsibility forleadingthe Trust’s Divisional teams in the absence of the COO to ensure the safe and effective operations of the organisation are maintained.
• Participate in the Executive On call rota, supporting the senior managers in delivering effective services out of hours.
• The post holder will be expected to act independently, taking timely and significant decisions to ensure the operational safety of the organisation, driving change and improvement by supporting and influencing both the clinical directorates and corporateteam.
• Work together with the existing Deputy COO to lead on patient flow from arrival in ED to discharge. This includes supporting the Deputy Director of Patient Flow and Integrated Discharge Service to lead a programme of work across the organisation to maintain good patient flow by ensuring patients get prompt access to diagnosis, treatment and discharge using the new Teletracking system. This programme is intended to reduce overall non-elective length of stay and particularly reduce the number of patients in hospital over 21 days whilst improving patient experience and flow through theTrust.
• Lead aprogrammeof change across the Trust linked to organisational priorities reporting on these to the Trust Management Board. These priorities will include leading Trust plans for transforming outpatients and diagnostics, including integrating electronic patient systems. Outpatient transformation is a key Trust priority and the post holder will work closely with the Cancer & Outpatients Division and Diagnostic Division to drive change in order to improve patient experience. This programme of work will link in closelywiththe Trust’s elective recovery following winter pressures.
• Lead for the Trust on external reporting, ensuring that the Trust meets allthe national requirements made byNHSI/E.
• Lead, on behalf of the Chief Operating Officer, the review and mitigationof operationalrisks.
• Regularly review all corporate risks identified via the Trust’s RiskManagement Framework that are the responsibility of the Chief Operating Officer and ensure the required reporting and mitigating actions are adheredto.
• The Deputy COOs will lead improvement in these areas through engaging with clinical teams and implementing service changes and improvement underpinned by clear trajectories.
• A specific focus will be on improving performance against the 18-week referral to treatment national standard as part of the recovery plan and improving key performance indicators for outpatients and diagnostics. This will require close working with the Chiefs of Service, Directors of Operations and Directors of Nursing and Quality across the Divisions.
This advert closes on Tuesday 4 Feb 2025