Job Description - Claims Adjuster - Motor Claims (AXA10139D20241216)
Job Number:
Claims Adjuster - Motor Claims (AXA10139D20241216)
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Closing date for applications will be 13th March 2025.
At AXA XL, our claims division is at the very heart of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to challenge and continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combining working from home and from our Ipswich office. Our claims culture fosters collaboration, customer service, and colleague development – it is energising; no two claims are exactly the same!
As a Claims Adjuster, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims handlers to bring claims to a resolution.
This is a great opportunity where you will play a key role in the Motor claims team by managing and resolving claims for our diverse corporate client base. The team deals with all aspects of the claim, so you’ll have lots of variety and the opportunity to broaden your horizons. This is an ideal role for someone who has some claims experience and is looking to develop their skills in a fast-paced and supported environment.
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What will your essential responsibilities include?
1. Proficient in the handling of all aspects of claims within job holder’s authority to good technical standards and quality including:
* Legal and policy liability assessment
* Negotiation, settlement, and defence including litigation management
1. Provide a quality claims service including effective handling of claims and compliance with required service standards.
2. Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
3. Receiving claims notifications, assessing estimates, and negotiating claims up to and including settlement within personal authority.
4. Consider Third Party liabilities, detecting fraud, and taking correct action to preserve and maximise recoveries.
We are looking for someone who has these abilities and skills:
1. Previous experience in handling motor claims, to include first notification of loss, accidental damage, third party property damage, and third party credit hire claims is ideal but open to other claims experience.
2. An interest in how the Claims function operates, including the lifecycle of the claim.
3. A desire to learn the legal process including litigation.
4. Experience in controlling loss adjusters, solicitors, and experts in connection with day-to-day claims handling is beneficial.
5. Ability to operate to tight deadlines in a pressured environment.
6. Inquisitive mindset with excellent problem-solving skills.
7. Possess good telephone, written, and verbal communication skills.
8. Delivering prompt, fair, innovative, and accurate claims service enhancing broker and client relationships.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don’t just provide re/insurance, we reinvent it.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
Location
Work Locations: GB-GB-Ipswich
Job Field
Job Field: Claims
Schedule
Schedule: Full-time
Job Type
Job Type: Standard
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