At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.
Claims Team Leader - Hire Monitoring
Job Title: Claims Team Leader – Hire Monitoring
Location: Leicester (Hybrid) One day a week in the office
Working Hours: Monday to Friday, 09:00am – 17:00pm
Welcome to Hastings Direct – Insurer Services
We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people.
We have a fantastic opportunity for a passionate and dynamic Leader to join our Claims Hire Monitoring team, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers.
Role overview:
As a leader within our Intervention Team, you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct, focusing on supporting the team on efficiently creating positive customer journeys and making intelligent commercial decisions.
Job details – you’ll need to have demonstrable experience in:
* Ensuring your team is achieving all quality and customer outcomes and satisfying customers in each and every interaction.
* Embedding a coaching and performance management culture within your team.
* Ensuring that the operational goals of your department are met.
* Reducing inbound contact by delivering an effective case management strategy.
* Improving net promoter scores across all aspects of the claim journey.
* Shared accountability for the reduction in hire durations and indemnity spend reduction across Intervention.
Essential skills we would love you to have:
* Strong leadership and coaching skills – able to show experience of leading an operational team.
* Ability to work collaboratively with stakeholders, with good influencing ability and outstanding interpersonal and communication skills.
* Track record of building high levels of engagement to deliver exceptional customer and colleague outcomes.
The interview process:
* Recruiter screening call.
* 1st stage interview with hiring leader.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive:
* Flexible working: we champion a flexible hybrid working approach.
* Competitive bonus scheme: all colleagues are eligible for our annual 4Cs performance bonus.
* Financial wellbeing: providing you with 4x your salary with our life assurance cover and matched pension contributions up to 10%.
* Mental wellbeing programme: we have the thrive mental health app and our colleague assistance programme available 24/7.
* There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Job posting end date: 02/05/2025
#J-18808-Ljbffr