About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. You’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
We have an exciting role to join the team as a Customer Service Advisor/ Account Administrator.In the role you'll be responsible for looking after both large and small customer bases, delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your key objectives will be to ensure that:
1. You build relationships customer
2. Being the first point of contact for customers ensuring their queries are answered in a timely manor
3. Answering any queries and dealing with any issues
4. Converting queries into sales.
Role will be office based at Ram Mill, Chadderton, 1 day per week home working
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in the role you will bring the following skill-set and behaviours
5. Customer Service/ Admin Experience
6. Experience of working in the hire industry (Desirable)
7. A successful proven track record in customer relationship management
8. The motivation, ambition and resilience to 'Make things Happen’ in a fast-paced environment - to ensure our plans are created and delivered in line with stakeholder expectations
9. Ability to manage sales revenue
10. A flexible and "can do" attitude.
11. Ability to assess data and identify trends and potential relationship or customer development opportunities
12. A customer-centric approach with experience of delivering an exceptional customer experience
13. A natural relationship builder with a collaborative style. You’ll be able to engage with new prospects easily
14. Excellent communication and influencing skills
15. Well organised with good planning skills