3 months contract with local authorityJob Purpose: Support the Accounts Receivables Team in invoicing and debt collection across two Councils.
Exchequer and Transactional Services is responsible for Accounts Receivables (Debtors/Income) across the two Councils, including raising and collecting invoices for Schools & Academies, Social Services (Homecare and Residential Accommodation), Shop Rents, Commercial Waste, Market Rent, and other external customers and suppliers.
Transactional Services delivers support services through the One Oracle ERP system. The oneSource Accounts Receivables Team issues and collects over 85,350 invoices per year for two Councils.
The post will be based at Havering, Central Library in Romford, with some travel to other oneSource offices as required.
Deliver day-to-day processes for debt collection as part of the Receivables team.
As a Receivables Officer, you will be responsible for raising and recovering debts, including via the County Court, referring to Bailiffs and Debt Collection Agents, processing payments over the phone, contacting customers, entering and reconciling data, and providing high-quality and consistent advice and support to customers.
Specific Responsibilities: Deal with customer queries daily via telephone and emails.
Recover outstanding debts via the courts, referring to Bailiffs or Debt Agents.
Assess and calculate part billing periods due from supplied information and handle queries in person, on the telephone, and in writing.
Process payments over the phone.
Tele-chase customers with outstanding invoices to collect debt due.
Trace debtors to establish their current address and obtain payment.
Negotiate payment arrangements and obtain payments of debts within agreed timescales.
Work as part of a team to achieve or exceed targets for reducing debt owed to the council.
Administer debt accounts accurately, following existing council procedures and policies.
Update system records ensuring data is accurate and factual.
Deliver a high-quality, consistent, and professional service that meets strategic objectives, service level agreements (SLA), legislation, policies, and procedures, being efficient and effective, whilst meeting agreed timeframes, standards, and targets.
Provide service delivery, advice, and support in a cost-effective, efficient, and solutions-focused way that ensures customer satisfaction and positively impacts customer efficiency and confidence.
Provide routine advice and deal with routine queries and process resolution in accordance with statutory legislation and operational procedures.
Develop and maintain up-to-date knowledge on relevant statutory and regulatory requirements.
Requirements:
At least 2 years experience in debt collection within a large organization.
GCSE English and Maths (preferred).
Experience of recovering debts via the County Court, Bailiffs, and Debt Agencies.
Comprehensive knowledge and understanding of collection procedures for sundry debt income such as adult social care, commercial rent, market licenses, commercial waste, planning fees/CIL, and miscellaneous charges.
Professional approach to debt collection with a strong customer focus.
Confident and resilient.
Experience working to tight deadlines.
Capable of thinking laterally and proactively.
Persuasive, persistent, and self-motivated.
Good communicator with strong negotiation and persuasion skills.
Hardworking and a good team player.
Professional with excellent customer care skills.
Ability to handle calls correctly and relate to people from various backgrounds.
Quick learner and able to work to deadlines.
Able to cope with a variable workload and possess excellent verbal and written communication skills.
Experience with Oracle Fusion system (desirable).
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