We have an opportunity for a person to join our UK Ocean Freight Operations TeamGlasgow SCS team as an Ocean Clerk. This position will be involved with the Import/Exports of ocean freight shipments. FCL and LCL freight movements. Ideally the candidate must have has previous Global Freight & Logistics experiencebackground and be able to work off their own initiative to resolve issues as well as being part of a team. You would be responsible for your own customers and provide ad-hoc support to others when required. Although not exhaustive, responsibilities include:
* Variety of different locations from Bristol, Glasgow and Coventry
* Dealing with internal and external customer queries in a professional and timely manner onover the phone, via email and/or TEAMS (any other platform for video conferencing).
* Liaising effectively between various UPS Departments.
* Preparing of export and import customer clearance documentation and liaising with Customs regarding documentation and resolution of outstanding issues.
* Liaise directly with customers, trucking partners, ocean freight carriers / ocean freight service providers and our overseas offices
* Arranging bookings for FCL and LCL shipments
* Handle and process customs clearance
* Profit and loss (on shipment level) responsibility
* Cost control
* Cost allocation
* Revenue allocation
* Invoice control
* Invoicing, internal and external billing
Ocean Freight Import & Export experience (LCL, FCL and Cross Trade beneficial)
* Good communicator and able to work under pressure
* Microsoft Word & Excel skills are essential / good working knowledge of Microsoft office (outlook, word, excel, etc.)
* Understand Import /Export documentation
* Customer Service experience to build relationships with key customers
* Knowledge of Importer Security Filing (ISF), Power of Attorney (POA) and Letter of Credit (LC).
* Ideally previous knowledge or exposure to Cargowise, Confidence and determination are key to a successful career, especially in securing new customers.
* Your analytical skills help you make strategic decisions.
* Customer satisfaction is your primary goal.
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