Business Support Officer
Location: Hull, East Yorkshire
Salary: £25,300 per annum
Hours: Full-time (37.5 hours per week, Monday to Friday)
Contract Type: Temporary to Permanent - 3 months probation period
Are you a highly organised and professional individual looking to provide exceptional support in a busy office environment? Join our team as a Business Support Officer and play a crucial role in ensuring smooth operations and high-quality service delivery.
Key Responsibilities of the Business Support Officer:
Support with confidential personnel meetings such as grievances, complaints investigation, and disciplinary meetings, including booking rooms/venues and distributing agendas and minutes.
Ensure the department working areas are kept tidy and well-maintained at all times.
Maintain spreadsheets of all staff in post against commissioned hours at each site.
Undertake rota checks to ensure all commissioned hours are delivered and staff allocated.
Take overall responsibility for the work required on the Local Authority CM system, ensuring all calls are delivered in a timely manner and invoiced accurately.
Support the Senior Support Staff to ensure that our electronic rostering system is accurate and meets the needs of our tenants.
Work with our central Bank Team to agree on agency bookings.
Monitor agency expenditure against local and national KPIs.
Organise the approval of timesheets, overtime, and expense claims for employees, ensuring they are scanned, saved, and submitted in a timely manner to the head office Payroll Department.
Monitor overtime for staff and services.
Monitor annual leave for all staff, ensuring it is taken in time and used appropriately.
Assist the Management Team in organising shift cover and ensuring staff are effectively deployed to meet service user needs.
Prepare monitoring statistics and reports as directed by the Service Director/Registered Manager, including contract reports.
Oversee areas such as staff training records, supervision records, sickness records, and ensure accurate records are held and any gaps are addressed in a timely manner.Recruitment Responsibilities:
Work alongside the Registered Manager and Management Team in respect of all recruitment and advertising of current opportunities at the service, including attendance at recruitment events and developing initiatives to attract candidates.
Write job packs and adverts to fill vacancies.
Work with the Recruitment Team to ensure roles are advertised.
Pre-screen shortlisted applications.
Invite candidates for interviews.
Arrange the interview rota and participate in interviews when required.
Be a point of contact for applications and answer queries about the process.
Collate all recruitment paperwork and send it to the head office to process applicants.
Be part of the interview panel.
Oversee the local bank staff list.
Research various initiatives and proactively consider innovative recruitment and development ideas.Quality Responsibilities:
Take a proactive approach to gaining a thorough knowledge and understanding of agency policies, management, and governance structures and decision-making processes. Keep up to date with policy development in the Health and Social Care Sector.
Support the management team in conducting service audits and reviews, including the development of action plans to ensure high-quality delivery.
Support the management team to address any areas of underperformance and achieve internal and external standards.
Ensure all recruitment paperwork is maintained to a high standard, collating records and files in preparation for upcoming CQC (Care and Quality Commission) service inspections.
Develop and maintain efficient and effective office systems, data collection, and management processes. Support with delivering electronic systems, keeping accurate and accessible records, and overseeing key logs relating to social care governance, including incidents, accidents, complaints, compliments, safeguarding, whistleblowing, and CQC notifications.Social Value and Development Responsibilities:
Support the development of volunteers throughout the service, setting up new social activity groups, and engaging the wider community and coproduction.
Expand your knowledge of the service and service users to assist in promoting opportunities and answering service-related queries.
Develop meaningful community connections that support recruitment and volunteering within services.
Work with our social value team to create opportunities for placements within services.
Develop links with central head office departments and promote initiatives, share good news stories, including creating the local Newsletter, and contribute to wider discussions when required.
Source networking opportunities to promote new and exciting community links.General Duties:
Plan own workload and take direction from the Registered Manager.
Accept regular support and supervision from the line manager.
Carry out all work in a manner consistent with the aims and principles of the business.
Always maintain confidentiality, in accordance with the agreed policy.
Comply with and implement the Equal Opportunities Policy.
Identify own training needs in discussion with the line manager and attend training/courses.
Observe written policies, procedures, and guidelines agreed by the client.
Perform any other duties as required.
If you are interested in the role, and want to know more, please apply or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age