Salary: 45,000 - 45,000 GBP per year Requirements:
* Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
* Knowledge of Windows Server Platforms, Virtualization technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services.
* Experience with operating systems including Windows Server 2012 and Windows 10.
* Experience with PowerShell and scripting languages is a plus.
* Exceptional communication skills, with the ability to convey technical information to non-technical individuals.
* Experience in a Managed Service Provider (MSP) environment is preferred.
* Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
* Ability to work well in a fast-paced environment, demonstrating strong problem-solving skills and the capability to work independently or as part of a team.
Responsibilities:
* Provide high-level technical support for client issues that have been escalated from the 1st and 2nd Line Service Desk Engineers.
* Maintain, troubleshoot, and repair IT infrastructure, cloud, hardware, software, and networking systems for our clients.
* Collaborate with a variety of technologies as a key member of our friendly, supportive Service Desk team.
* Plan and manage workflow on a daily basis to ensure the achievement of KPIs.
* Proactively keep up to date with technologies supported by us, including firewalls, network routing and switching, Office 365, enterprise mobility & security (including Intune and Azure AD), and various server and cloud technologies.
Technologies:
* AWS
* Active Directory
* Azure
* Cloud
* Hardware
* Support
* LAN
* Network
* Office 365
* PowerShell
* Security
* WLAN
* Windows
* DevOps
* Hyper-V
* SQL
* SharePoint
* VMware
More:
We are seeking someone who has a natural aptitude for troubleshooting and problem-solving. You should embrace continual change and process improvement while clearly and concisely expressing ideas and information. This is a full-time on-site role in Borehamwood as a 3rd Line Service Desk Engineer (MSP). You may come from a similar 3rd line support technician role or perhaps you've excelled as a 2nd line engineer, and now it's your time to step up. We are excited to welcome you into our team!