Community Manager
Department: Customer Engagement
Employment Type: Full Time
Location: Pure Offices, Leeds
Compensation: £30,000 - £35,000 / year
Description
About the team
At Arcavindi, our Community Team is dedicated to creating meaningful relationships with our customers across European territories. We focus on providing a positive, responsive, and personal experience in every interaction. The team works independently to ensure a cohesive, high-quality approach to community engagement, reputation management, and social media presence. We thrive on creativity, responsiveness, and data-driven insights to enhance our brand's reputation and online presence across various markets.
About the role
As a Community Manager, you will play a key role in building and maintaining a strong online presence for Arcavindi across European territories. Your responsibilities will include engaging with customers, managing social media interactions, handling Trustpilot reviews, and providing insights that inform broader marketing strategies. Experience in community management, customer service, or social media roles is essential.
Key Responsibilities
* Familiarise yourself with Arcavindi’s social media strategies, tools, brand voice guidelines, and customer service workflows across European territories.
* Learn the processes for monitoring and engaging with social media platforms, including Facebook, Meta Business Suite, Trustpilot, and regional-specific platforms.
* Take ownership of daily social media interactions across all relevant territories, ensuring timely and professional responses to comments, messages, and mentions.
* Provide valuable insights from customer interactions to help shape engagement strategies and marketing decisions tailored to each market.
* Actively encourage satisfied customers from all markets to leave positive reviews and effectively manage customer feedback on platforms like Trustpilot.
* Ensure consistency across all digital touchpoints by aligning your community management activities with the brand's voice and messaging in each region.
* Contribute to building a trustworthy online presence by addressing public concerns or complaints and suggesting improvements to enhance customer satisfaction across different territories.
* Continuously enhance response times and engagement quality to ensure a high standard of customer experience across European territories.
* Monitor online reviews and contribute to maintaining and enhancing brand reputation by providing actionable feedback to help improve customer interactions.
* Refine engagement strategies based on emerging trends, audience insights, and best practices for each region.
* Support the execution of marketing initiatives by providing engagement data and collaborating on campaigns tailored to specific markets.
* Stay up-to-date with social media trends, platform updates, and emerging best practices for each region, sharing relevant insights to drive improvement.
Skills, Knowledge and Expertise
To thrive in this role, you should possess:
* 1-2+ years of experience in community management, customer service, or social media roles.
* Excellent communication skills, with the ability to maintain a clear, friendly, and professional tone in written interactions.
* Familiarity with social media platforms like Facebook and Meta Business Suite, as well as review platforms such as Trustpilot.
* A customer-first attitude, with the ability to turn negative experiences into positive ones through empathy and problem-solving.
* An interest or experience in content creation, with a basic understanding of brand messaging and audience targeting.
* Tech-savvy, with the ability to use CRM tools, analytics dashboards, and social scheduling platforms effectively.
* Strong writing and editing skills, with an eye for detail and consistency in tone, grammar, and brand voice.
Equal Opportunities
At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success.
We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we’re building a culture that celebrates individuality and champions equity at every level of our organisation.
If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future.
If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.
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