About Us Are you ready to be part of a new and exciting journey? Mar Hall Hotel, Golf & Spa Resort, a gem nestled in the heart of Scotland, has recently been acquired by Dutco, a prestigious Dubai-based company, with ambitious plans for luxury and innovation. Our extensive refurbishment programme includes expanding and upgrading the property to see it repositioned as one of the best hotels in Scotland and an international destination. Plans include new luxury woodland lodges, revitalised golf, spa & leisure facilities, and a refurbishment of our guestrooms and public spaces.? As we embark on this thrilling new chapter, we are searching for an Assistant Night Manager to join our team and be a part of this exciting new world. Key responsibilities of the Assistant Night Manager will include: Assisting Senior Night Manager Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions Complete Night Audit duties Manage, record and promptly resolve issues or emergencies that arise Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas Ensuring meeting rooms are set up in accordance with business needs Prepare the arrival cards and charge cards for the following day’s arrivals Prepare and deliver any room service orders Ensure the internal security of the building. I.e. External doors are locked and secure, CCTV is monitored regularly The Ideal Assistant Night Manager: Previous experience in similar role Excellent interpersonal and communication skills Commitment to delivering a high level of customer service Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team Experience of running night audit A sound knowledge of a hotel integrated PMS system Previous front-of-house experience Ability to remain calm under pressure Commitment to customer service Benefits: Hotel Accommodation, Food, Golf & Spa discounts Friends and family discounts Recommend a Friend Uniform (if required for your role) Free on-site parking Complimentary use of Leisure Facilities Employee Assistance Programme