Job Description
An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!\n\nYour responsibilities will include:\n\nDealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.\nProviding product information and orders management.\nDelivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.\nBuilding a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.\nSupporting stores and resolving issues.\nTroubleshooting the e-commerce system and providing support to the managers.\nKeeping CRM up to date.About you:\n\nIn order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!\n\nProfile:\n\nRequired to be fluent in German and English, both written and spoken.\nProven experience within a customer service or customer support role.\nAble to work well in a fast-paced environment.\nHave strong IT skills, including Microsoft programs, experience in Zendesk desirable.\nGreat communication and organisational skills.\nA strong problem solver with a solutions-oriented approach.\nCapable of self-motivation, multitasking, and effective prioritisation.\nExcellent team playerTo apply, please send your CV in English and in Word format to Tom.\nlanguagematters is acting as an employment business in relation to this vacancy