Appointment description
Time commitment - 6 days
Length of term - 2 years
Independent Advisors use their skills and personal experience to contribute to the work of the subcommittees. They support the committee chair, the responsible Director General, senior officials and ultimately the Minister in the delivery of the government’s priorities for the department. Independent Advisors are experts in their field and provide sound judgement.All Independent Advisors will:
* adhere to the ethical standards outlined in the Seven Principles of Public Life
* attend the meetings of the committee, contributing constructively across the full range of committee business.
* act as a sounding board and critical friend to the committee chair and to the executive.
* provide advice, help and guidance – making recommendations as to how to improve relevant plans and policies.
* draw on professional experience to strengthen the quality of advice provided to the Board and to the department.
Specific Duties and Expectations:
You will specifically support, scrutinise and challenge the executive on the committee’s key priorities:
* Service performance: ensuring that HMRC meets its service standards in telephony and post channels.
* HMRC’s journey to becoming a digital 1st organisation, including publication of a digital transformation roadmap
* End to end management of the customer journey which includes the importance of customer communications, guidance and education
* HMRC’s services for customers who need extra help, including those who are digitally excluded
The Committee will also focus on policy and process simplification, the journey for customers who are in a compliance check and how we can better support colleagues to improve service performance.
Organisation description
The Commissioners for HM Revenue and Customs invite applications from suitably qualified and experienced individuals to take on the role of Independent Advisor for the Customer Service Committee.
The HMRC Board is chaired by the Exchequer Secretary to the Treasury and oversees performance and delivery of the organisation. The Board establishes sub-committees to oversee specific areas of work and to provide appropriate advice and recommendations to the Board.
The Closing the Tax Gap committee is a subcommittee of the Board and is chaired by a non-executive of the Board. The Committee monitors performance of all aspects of how HMRC manages compliance, tackle non-compliance and address the customer debt balance.
It monitors the compliance baseline yield target and progress towards additional revenue targets, scrutinises operational compliance strategies, and makes recommendations on any additional steps that could help close the tax gap.
To do this the Committee supports, scrutinises and challenges the executive on the committee’s key priorities:
* Investment in modernisation: reviewing the systems and processes needed to better support tax compliance.
* Workforce: examining the size and capability of our workforce and its contribution to compliance performance and additional tax revenues
* Operational policy changes: reviewing the possible policy levers with which to contribute to addressing compliance risks
* Debt Management: reviewing workforce expansion and systems modernisation, which will contribute to additional tax revenues
Person specification
Essential criteria
We are looking for 4 Independent Advisors who should demonstrate most or all of the following criteria:
* Board or senior-level leadership experience, as an executive or non-executive.
* Tax technical expertise.
* Experience of deploying data and analytics to understand risk at scale.
* A track record of successfully improving outcomes or services in complex delivery organisations.
* Senior experience of leading large complex organisations (such as in the insurance or financial services sectors).
* The ability to analyse information and exercise judgement across a broad spectrum of policy and organisational issues.
* Proven experience in building relationships, influencing decision-making and offering appropriate challenge at senior organisational levels
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