The EV Logistics Coordinator will support efficient scheduling and coordination of our Field Service Engineers (FSE’S) for commissioning, reactive and preventative maintenance services for electric vehicle (EV) charge points.
This role will be integral to ensuring optimal uptime, effective resource allocation, and delivering excellent customer service. Requirements:
Essential:
* Proven work experience in a Coordination or similar role.
* Proficient in Microsoft Office Suite and fleet management software.
* Strong client-facing and teamwork skills, experience in scheduling and coordinating.
* Excellent communication and problem-solving abilities.
Desirable:
* Qualification in Business Administration, Logistics, Supply Chain Management, or a related field.
* Familiarity with scheduling or coordinating remote team members would be beneficial.
Responsibilities:
* Coordinate all aspects of works orders, ensuring deadlines and deliverables are met, and assisting FSE and Logistics team members when needed.
* Manage the dispatch of FSE’s to service locations, optimising routes and schedules for efficiency.
* Monitor and document maintenance activities, including service dates, performed repairs, and future maintenance requirements.
* Serve as the primary point of contact for ChargePoint operators, Manufacturers, fleet operators and clients regarding maintenance schedules, repair services, and commissioning.
* Produce Invoices based on customer purchase orders, service times and maintenance costs.
* Proactively address and resolve issues related to repair tickets, maintenance, technical challenges, or parts issues.
* Identify opportunities to improve maintenance processes and contribute to the development of best practices for EV.
* Prepare daily job reports and update tickets on progress.
Benefits:
* Salary £26,500
* 35 days annual leave (inclusive of company shutdown days
* BUPA Healthcare (after 6 months)
* Salary Sacrifice Pension Scheme (8% total)
* Salary Sacrifice Holiday Purchase Scheme (up to 5 days)
* 4pm finish on Friday's
* Additional benefits platform for you to select a wide range of discounted benefits and services