Do you have a passion for animals as well as providing excellent customer care?
We are currently seeking a friendly and organised Veterinary Receptionist to join our team at Ellesmere Port. The ideal candidate will be the first point of contact for our clients, providing outstanding customer service while efficiently managing the front desk responsibilities. This role requires strong communication skills, attention to detail, and a genuine love for animals.
About Animal Trust
Animal Trust stands out from other veterinary services. Firstly, we are a unique Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term. We recently achieved B Corp status, making us one of the pioneering veterinary practices in Europe and the largest veterinary group globally to be B Corp certified.
Our vision is clear: No pet should go untreated or face euthanasia when there is a viable treatment option. We firmly believe that pet ownership should be accessible to all, acknowledging that individuals earning the Real Living Wage may encounter challenges in affording veterinary care when their pet falls ill. In response, we aim to assist. Our free consultations and transparent pricing enable our vets and nurses to break down the barriers that stand in the way of pets receiving the treatment they need.
Core Skills
1. Responsive and fast-paced worker
2. Able to prioritise demand including busy phones and customer-facing queuing
3. Enthusiastic and motivated to provide a high level of customer service, while taking on a confident attitude
4. Strong organisation skills, open, honest and trustworthy
5. Pleasant manner, compassionate towards clients and pets
6. Strong communicator and able to confidently communicate with staff of all levels (Vet Nurses, Vets and Directors)
7. IT literate and a fast learner
8. Takes direction and can work from own initiative
Desirables
1. Extensive customer experience on both phones and client-facing
2. Experience of fast task processing
3. Experience working in healthcare or similar emotionally charged settings
Job specifics:
Hours per week: 35.
Rota: 4 on 4 off basis working some weekends and Bank holidays.
Shift times: 08:00 - 18:30 and 13:30 - 00:00.
Salary: £12PH.
Annual Leave: 5.6 Weeks.
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